Vice President, Platform Engineering

Vice President, Platform Engineering page is loaded## Vice President, Platform Engineering locations:
Remote USAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100156
** Department:
Technology

Reports to:

Chief Technology Officer  Travel: ≤ 10%
**** Salary Range: $200,000 - $235,000
*** New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.
** Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
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* Position Overview:

** The Vice President of Platform Engineering is responsible for the vision, strategy, and execution of Vibrant’s platform engineering capabilities, including the design, development, and operation of unified technology platforms that support the organization’s mission and scale. This role leads the technical architecture, platform strategy, and engineering execution for core systems, including the 988 Unified Platform, Here2

Help Unified Platform, and Center Management Tool, ensuring they are secure, scalable, reliable, and aligned with business and user needs. This role also oversees AI/ML operations (MLOps), ensuring scalable, ethical, and compliant deployment of machine learning models and AI-powered features across platforms.

Partnering closely with the Chief Technology Officer, product leadership, and executive stakeholders, the Vice President translates organizational priorities into platform strategies, roadmaps, and objectives while stewarding financial, technical, and human resources across Platform Engineering.
** Duties/Responsibilities:
*** Define and own the overall technical vision, architecture, and technology stack for Vibrant’s unified platforms
* Partner with the CTO on long-term platform strategy, roadmap, and investment priorities
* Collaborate with product owners and organizational leaders to align platform strategy with business goals, user needs, and funding realities
* Prioritize near-term delivery needs while ensuring long-term scalability, security, and sustainability of platform solutions
* Establish objectives and key results (OKRs) for platform engineering teams
* Define and execute talent strategy for Platform Engineering, including recruitment, development, and succession planning
* Lead platform engineering teams responsible for executing platform roadmaps, including CRM, contact center systems, software engineering, and Dev Ops
* Translate product requirements into robust, flexible, and secure technical solutions
* Own and oversee user-facing platforms (e.g., CRM), interaction management systems (e.g., contact center solutions), and contact routing technologies (telephony, video, chat)
* Establish and oversee AI/ML operations (MLOps) infrastructure, including model training pipelines, deployment workflows, monitoring systems, and governance frameworks for responsible AI
* Oversee Dev Ops, automation, testing, and reliability practices to ensure high availability and performance
* Establish and manage external vendor relationships, contracts, and strategic partnerships
* Ensure platform initiatives are delivered on time, within budget, and in alignment with organizational priorities
* Serve as a senior technology leader and advisor to executive leadership, ensuring alignment between technology strategy and organizational goals
* Communicate platform strategy, progress, and outcomes to executives with varying levels of technical expertise
* Mentor and develop senior engineering and technical leaders; conduct performance reviews and support leadership growth
* Foster a healthy, inclusive, and high-performing engineering culture grounded in accountability, collaboration, and mission impact
* Motivate teams to achieve objectives while retaining and developing top technical talent Governance, Decision-Making &…