Vice President Head of Digital

Pass Road Hqtrs
2602 Pass Road
Biloxi, MS 39531, USA

Keesler Federal team members enjoy competitive compensation and a comprehensive benefits package, which may include:

Medical, dental, and vision insurance

Section 125 Flexible Spending Accounts (Health Care and Dependent Care)

Employee and dependent life insurance

401(k) retirement plan with a 100% match on the first 5% of employee contributions

Paid time off and leave benefits

Short-term and long-term disability coverage

Some benefits may require employee contributions. Eligibility and coverage details are provided during the onboarding process.

Applicants must be legally authorized to work in the United States without current or future employer sponsorship. Keesler Federal Credit Union does not provide work visa sponsorship

Position: VP, Head of Digital

Department:
Information Technology

Reports To:
Chief Information Officer

FLSA:
Exempt

SUMMARY

The VP, Head of Digital, is a strategic and transformational leader responsible for defining and executing the enterprise digital vision to drive growth, enhance member experience, and improve operational performance. This role leads the end-to-end digital ecosystem including mobile and online banking platforms, digital products, UX/UI, and emerging technologies ensuring alignment with organizational goals and measurable business outcomes.

As a key executive partner, the VP co-owns revenue growth, member acquisition and engagement, and channel performance, leveraging data, analytics, and AI to deliver scalable, member‑centric solutions. The role champions innovation through digital and AI readiness, fosters a culture of experimentation and continuous improvement, and ensures disciplined execution of the digital roadmap.

This leader collaborates cross‑functionally with the CMO, COO, CLO and other executive leaders across business lines, technology, marketing, and operations to drive enterprise‑wide digital transformation, strengthen omnichannel delivery, and optimize the digital operating model. Additionally, the VP builds and develops high‑performing teams, manages strategic vendor partnerships, and ensures strong governance, performance tracking, and executive‑level reporting to achieve sustainable, long‑term value.

Performs supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution;

and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.

Strategic Vision & Digital Leadership

• Set, communicate, and champion a clear and cohesive enterprise digital transformation strategy aligned to Keesler Federal’s mission, competitive positioning, and long‑term growth objectives.
• Deliver strategic leadership in the development and implementation of a compelling vision for the evolution of digital and mobile banking (co‑owned with a line of business Executive), identifying opportunities that drive competitive advantage and deepen member value.
• Align digital investments to measurable business outcomes including digital revenue contribution, revenue per employee, reduced cost per transaction, margin improvement, and TCO reductions reporting against these metrics at the executive and board level.
• Advance data and AI readiness, and collaborate to enable GenAI, analytics, and adaptive digital experiences that address future‑focused member and stakeholder needs.

Platform, Products & Digital Assets

• Manage the strategy, planning, and execution for the full evolution of mobile and online banking, enterprise digital product platforms, UX/UI functions and digital capabilities.
• Partner with and support Marketing organization on Public Website and other…