Surveillance Officer

Responsibilities

• Monitors activities of guests and team members on the property via the closed-circuit television system for criminal activity and/or violations of State regulations, Hard Rock’s Internal Controls and departmental Standard Operating Procedures.
• Generates detailed incident reports of any violations of the Gaming Control Act, Internal controls or Company SOP ’s , suspicious activity, criminal activity, medical emergencies or areas of concern observed during observation. Reports incidents accordingly at the time of observation or as required.
• Works closely with all internal departments as well as outside agencies.
• Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position
• Maintains an exceptional attendance record.
• Reports any concerns of the department or shift to the Shift mgr.
• Participates in regular training provided by the Shift Mgr and or Lead Operators. Completes proficiency tests as needed.
• Upholds the Mission Statement — We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Promotes outstanding guest relations.
• Supports and maintains Hard Rock’s amplified service at all times.

• Must possess excellent communication, organizational skills.
• Hard Rockers must have the ability to interpret a variety of instructions.
• Must have an outgoing personality and enjoy dealing with people.
• Must have the ability to work a flexible schedule, including weekends and holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.