Technician, Facility Services, HVAC-Refrigeration

Position Summary... What you'll do

• Installs HVAC and refrigeration systems, including ductwork, control panels, and building pneumatics.
• Configures and calibrates low ambient systems and direct digital controls to meet operational specifications.
• Interprets layout plans and schematics to ensure accurate system setup and compliance with building codes.
• Diagnoses and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems.
• Implements preventive maintenance programs to extend equipment life and minimize downtimes.
• Maintains and repairs rack systems, walk-ins, reach-ins, and supermarket refrigeration units.
• Ensures the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating necessary maintenance or repairs under manager and training technician supervision.
• Uses heavy machinery.
• Adheres to OSHA standards and EPA 608 refrigerant handling protocols during all service activities.
• Conducts inspections and repairs in compliance with federal, state, and local HVAC/R regulations, including cold chain and indoor air quality requirements.
• Reclaims ozone-depleting refrigerants and ensures proper documentation of refrigerant usage.
• Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices.
• Communicates effectively with customers to explain technical issues and service outcomes.
• Manages escalated service issues and coordinates with external service providers as needed.
• Receives and follows instructions from Managers and Training Technicians to perform assigned tasks accurately and efficiently.
• Assists in implementing training plans and operational procedures as directed by Managers and Training Technicians.
• Drives a company vehicle to complete service calls and manage operational needs within an assigned region.
• Participates in an on-call rotation to support business critical needs outside of standard business hours. During assigned on-call periods, responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed.
• Coordinates service calls and manages workload using digital tools and scheduling systems.
• Tracks refrigerant levels, parts inventory, and vendor relationships to ensure resource availability.
• Submits warranty claims, expense reports, and work orders to support financial sustainability.
• Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.
• Collaborates with management, co-workers, customers, and other business partners.
• Works or trains at multiple facilities or distant locations.
• Maintains company vehicles in accordance with company policies and procedures.
• Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
• Safely operates motor vehicles and ensures that the vehicle has all required documents.
• Checks fuel and water levels, brake condition, signals, and lights.
• Submits maintenance invoices for payment.
• Verifies the coverage and validity of vehicle insurance.
• Wears company uniform and badge in accordance with company policies and procedures.
• Leads and participates in teams by using and sharing resources, information and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing…