Access Services Assistant, Libraries; PT, temporary

Overview

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our mission, academics, facilities, and community life promote student success, research, and service. We are an affirmative action/equal opportunity employer, and we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Instructional Support Assistant (SL-1)

Salary: $22.69 hourly (part-time, temporary)

This position provides exemplary direct customer service at service points and supports a team environment. It contributes to the successful direct delivery of library services, such as technology checkout, course reserves, reservable rooms, shelving/paging of materials. It serves as a resource for student assistants who provide supplemental support at service locations and complete departmental tasks.

The Access Services Assistant reports to the Director for Access Services. The primary hours cover nights and weekends at the Bartle and Science Library locations, not to exceed 18.50 hours per week. May occasionally be deployed to the Downtown Center location during staffing shortages. This position is expected to last through May 15, 2026.

• May serve as building opener and/or closer.
• Provide direct customer service, and anticipate providing direct customer service for a majority of scheduled hours.
• During periods of low activity, complete related tasks that can be performed at the service point.
• Provide exemplary direct customer service at service points, including directional assistance, making appropriate referrals, and assisting with basic access to resources (answering inquiries via phone, email, and Lib Answers ticketing system).
• Provide direct circulation services, such as checking materials in/out, including course reserves, and shelving and paging of materials.
• Contribute to the successful direct delivery of library services (e.g., technology checkout, basic technology troubleshooting, room and equipment reservations, course reserves, reservable rooms, patron accounts, shelving/paging of materials).
• Retrieve items paged for the Hold Shelf or Interlibrary Loan and place them in designated locations daily.
• Provide facility support such as assisting with opening/closing procedures, tidying spaces and shelves, reporting facility concerns, and facilitating lost and found items.
• Serve as a resource for student assistants who provide supplemental support at service locations and complete departmental tasks.
• Contribute to the overall positive experience of the library community and support a team environment. Participate in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate effects of systemic racism and bias.

• Required Qualifications:
  
  Customer service experience
• Preferred:
  Associate’s degree
• Experience working in a library
• Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, Binghamton University is not an E-Verify employer.

• Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
• Binghamton University is a tobacco-free campus.
• Executive Order 161: no State entity may ask for current or prior compensation histories until a conditional offer of employment with compensation is extended.
• Payroll information: https://(Use the "Apply for this Job" box below)./
• Equal Opportunity/Affirmative Action Employer. SUNY and Binghamton University do not discriminate on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based on bona fide occupational qualification.
• Reasonable accommodation requests: contact the ADA Coordinator.

• All applicants must apply via Interview Exchange: http://bin
• Deadline for Applicants:
  Open until filled
• Review of applications will begin immediately and continue until the vacancy is filled.
• Please submit:
  Resume, Cover letter, and contact information for three professional references. You may add additional files/documents after uploading your resume.
• Login to check/edit your profile or upload additional documents: http://bin