Program Support Assistant

Summary

The position serves as assistant to the Vet Center Director – providing a wide range of staff assistance to the supervisor and to other office staff members.

NOTE:

Richmond county location is located at Staten Island Vet Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement – 07/20/2026. You may qualify based on your experience and/or education as described below.

Specialized

Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include – but are not limited to: providing administrative and technical support for the management of various programs; maintaining databases and utilizing various software programs; scheduling appointments and typing a variety of correspondence;

working with Federal Financial Systems (budgets). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below)..

• Administrative Duties – 50%. The work requires the incumbent to be proficient in various Microsoft Office Suite programs:
  Word, PowerPoint, Excel, and Outlook.
• These programs are used for creating correspondence, presentations, spreadsheets, developing tracking systems, and for communication.
• RCS has established databases (RCSNet) which the incumbent is responsible for updating assigned Vet Center data on a regular basis.
• The incumbent is responsible for using other programs or systems such as shared drives, SharePoint, Integrated Funds Control, Accounting, and Procurement (IFCAP), Invoice Payment and Processing System (IPPS) – and FORCE to carry out the work of the position.
• All databases are to be kept current and complete to allow for required reports to be accurate and timely.
• Incumbent makes suggestions for possible modifications to improve effectiveness and efficiency of database use for the field.
• The position requires a qualified typist/data entry.
• Responsible for reviewing and responding to all correspondence or inquiries the Vet Center receives via telephone, e‑mail, and regular mail in a timely manner.
• The incumbent collaborates with Vet Center staff to aid in a complete response to the inquiry.
• Utilizing critical‑thinking skills, the incumbent ensures all correspondence has proper grammar, spelling, is error‑free, and follows approved RCS style guidelines.
• Responsible for creating, updating, and maintaining all electronic documents for Vet Center staff and Vet Center administrative folders in shared and personal folders.
• Incumbent creates, updates, and maintains an electronic staff folder for each employee which may include position description or functional statement, in processing forms, training certificates, licensure, and the performance appraisal, etc.
• Serves as primary timekeeper utilizing VA Time and Attendance System.
• Program Duties – 25%. The incumbent provides administrative support for the assigned Vet Center.
• Incumbent is responsible for ensuring all office equipment is in working order and, if not, works with appropriate staff to have equipment replaced or fixed in a timely manner, including placing work‑orders, maintenance requests, and ensuring repairs are completed.
• Incumbent works independently establishing workload priorities off standing orders.
• Incumbent develops and maintains tracking systems on all assigned programs or projects.
• Provides support to Vet Center staff by making copies, scanning information, and faxing information as requested.
• Responsible for creating and maintaining the Vet Center brochures, pamphlets, hand‑outs, staff business cards and other Vet Center documents which are used locally by staff under the guidance of the Vet Center Director or other staff.
• The creation of materials is done in compliance with RCS communication and branding guidelines.
• Office Duties – 25%. The incumbent is responsible for providing a welcoming environment and…