Program Manager - Process Improvement

Location: City of Binghamton

Position Information:

Locations:
Binghamton, NY or Rochester, NYSalary Range: $106,000 - $132,500

Schedule:

On Site - Office
** Scope of Work:
** Responsible for analyzing, redesigning, and optimizing business processes to enhance efficiency, safety, and quality across operations. This role focuses on driving continuous improvement initiatives, standardizing workflows, and embedding a culture of operational excellence.
** MAJOR ROLES AND RESPONSIBILITIES****:
**** Process Analysis & Optimization
** Evaluate current workflows, identify inefficiencies, and propose redesigns to improve productivity, cost, safety, and quality.
** Standardization & Best Practices
** Develop and implement standardized procedures across operations, ensuring compliance with industry regulations and safety standards.
** Continuous Improvement Initiatives
** Lead Lean Six Sigma projects, define KPIs, and establish governance models for ongoing process improvement.
** Change Management & Training
** Drive cultural change, manage stakeholder engagement, and deliver training programs to ensure adoption of new processes.
** Innovation & Automation
** Identify opportunities for automation and digitalization, execute POCs/MVPs, and validate solutions before scaling.
** Risk & Compliance Management
** Conduct risk assessments and ensure all processes meet regulatory and safety requirements.
** Performance Monitoring
** Implement quality assurance systems and monitor ROI for process improvement initiatives.
*
* JOB REQUIREMENTS:

** Education & Experience

Required:

* Bachelor’s degree in industrial, Systems, or Electrical Engineering, Operations Management, or a related technical field, or an associate degree with 8 years of relevant experience required.
* A minimum of 2 year of program/project/process management experience.
* Proficiency in Microsoft Office tools (Word, Excel, Power Point).
* General knowledge and experience of Product Management/Process & Systems.

Relevant Experience
* ** 3+ years
** leading
** process improvement**,
** operational excellence**, or
** digital transformation
** initiatives in energy, utilities, or industrial sectors.
* Proven expertise in
** workflow analysis and redesign
** using
** Lean**,
** Six Sigma**, or
** DMAIC
* * methodologies.
* Experience conducting
** user experience** (interviews, usability testing, journey mapping) to ensure process changes improve user experience.
* Ability to identify and prioritize opportunities for
** efficiency, automation, and UX enhancement
** aligned with business objectives.
* Strong capability in executing
** POCs/MVPs
** and validating new process designs before large-scale rollout.
* Demonstrated ability to collaborate with
** cross-functional teams** (Operations, Product, IT, UX, and Field teams) to implement sustainable process changes.
* Familiarity with
** process mapping tools**,
** KPI definition**, and
** continuous improvement governance models**.
* Solid understanding of
** energy operations** (generation, distribution, maintenance) and enterprise systems (e.g.,
** SAP**,
** GIS**).
* Excellent
** problem-solving**,
** analytical**, and
** communication skills**, with a strong focus on
** user-centered design**.
* Familiarity with Agile methodologies (e.g., Scrum, SAFe) to support iterative process improvement, cross-functional collaboration, and adaptive planning.

Preferences:
* Postgraduate studies or certifications in Lean Six Sigma (Black Belt), Process Excellence, or Operational Excellence.
* Knowledge of Agile, Design Thinking, UX, Product Research, and Change Management frameworks is an asset.

Skills/Abilities:
* Strong problem solving and analytical skills and an ability to multi-task.
* Strong interpersonal, communication, and negotiation skills.
* Demonstrated ability to manage people
* Ability to work with all levels of the organization
*
* CORE COMPETENCIES:

*** Develop Self & Others
* Empower to Grow
* Collaborate & Share
* Be a role model
* Focus to achieve results
* Be Agile Competency Requirements:

It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below.
1. Delivering for the Business:
* Global view of the Business - Advanced
*…