Strategy & Operations Analyst I​/II

Job Description

Job Description
This position provides support and often leads initiatives related to the Divisional Strategy and Operations. The incumbent leads various projects and work streams to ensure effective division performance and consults on opportunities to improve overall division processes related to strategy development and operations, focusing especially on communication, collaboration, training, and educational facets. The position coordinates performance improvement initiatives aimed at improving business outcomes and delivery for the organization.

All Levels

• Interprets and trends metrics to identify problems, patterns and potential solutions, effectively escalating opportunities or risks to leadership.
• Collaborates with leaders across the division to monitor activities and performance, identifying opportunities for alignment with the divisional and enterprise goals, and escalating as warranted.
• Assists in the development of division KPIs and activities related to data collection, analysis and reporting processes, establishing baselines, and conducting evaluation of activities against target goals.
• Identifies opportunities for implementing consistency and standardization of metric identification, collection techniques and process improvement.
• Conducts data analysis to support a variety of analytic solutions for the division. May capture, develop, and document data definitions, business rules, and data requirements in support of assigned projects.
• Creates and produces forecasts, reports, ad‑hoc requests, dashboards, etc.; interprets data, analyzes results, and provides insights to determine operational impact, trends, and opportunities. Develops reports and deliverables for management and communicates with all levels of stakeholders. Identifies and defines both process and data improvements. Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.

• Organizes and assists in developing, reviewing, and formatting initiatives to communicate Divisional Strategy, including changes and improvements to internal and external stakeholders.
• Serves as a liaison between division and Corporate Communications to connect divisional strategy to daily efforts via different modalities of communication (e.g., Podcast, Blogs, Scorecard).
• Creates and facilitates education and training sessions across the enterprise by working collaboratively with subject‑matter experts.

• Partners with business process owners and management on strategic initiatives.
• Uses quantitative analysis methodology to perform data, cost and benefit, or process measurement analysis.
• Researches industry trends for application of process improvement techniques and best practices. May train key users on new processes.
• Identifies opportunities for implementing consistency and standardization of process improvement specifically in the arena of division communications and operations.
• Proposes and implements improvements agreed upon by divisional senior leadership team.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct and the Lifetime Way values and beliefs.
• Executes good judgement and demonstrates personal accountability.
• Maintains high regard for member privacy in accordance with corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

• Manages the overall KPI and scorecards for the division, directly engaging with divisional leadership to ensure accurate and timely updates.
• Manages the process and collaboration to update the division KPI reporting strategy, including brainstorming and feedback sessions with divisional leadership and other relevant enterprise stakeholders. Proposes and implements changes agreed upon by divisional senior leadership team. Provides quality monitoring reports and analysis to…