Senior Solutions Manager

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate deal makers.

We're looking for a Premium Solutions Manager to join our remote team from NYC or Chicago and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the US, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.

This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals.

This is a unique opportunity to build a track record at the center of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company.

The base compensation for this role will likely be between $75,000 to $90,000, with total compensation between $100,000 to $110,000.

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination
• Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required
• Guide clients during onboarding, project launch, migrations, and other critical project phases
• Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escal
• Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues
• Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management
• Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds
• Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team
• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently
• Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items
• Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams
• Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients
• Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks
• Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation
• Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to amplify
• Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level…