Teller; Binghamton

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet customer needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide an introduction to appropriate banking partner.
• Complete branch‑related operational activities as appropriate (e.g. cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points and any issues raised by regulators.
• Complete other related duties as assigned.

The position provides exceptional service to branch customers and resolves routine customer problems in a timely manner, exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Not applicable.

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication, interpersonal, customer service, organization, time management, prioritization skills.
• Proficient with internet user‑level technology.

• Bilingual based on branch needs.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5‑30 lbs.
• Ability to read fine print.
• Ability to interact with customers face‑to‑face in an open environment.

Hourly salary: $18.00 - $26.21 USD.

Binghamton, New York, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.