Relationship Banking Associate

Pay Range

$18.50 - $20.81

The Relationship Banking Associate delivers high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. This individual processes routine transactions and other related services accurately and identifies and refers sales opportunities to appropriate partners.

• 65% Process routine transactions and general customer and account servicing duties with a high level of accuracy and efficiency, including teller transactions, administrative duties, record maintenance, report preparation, and daily vault balancing.
• Engage in referral and relationship management according to established objectives and goals, providing support for new deposit account opening.
• 25% Identify customer opportunities through interactive and consultative conversations, conduct sales and service calls, and resolve customer issues while ensuring satisfaction and timely follow‑up.
• 5% Participate in community events supporting the Community Reinvestment Act (CRA).
• 5% Perform other duties as assigned and required.

• High School Diploma or Equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.

• Excellent listening and communication skills.
• Ability to approach, identify and have conversations with customers to identify needs and opportunities.
• Strong organizational, interpersonal and customer‑relations skills, including problem solving and decision‑making.
• Ability to function in a fast‑paced, ever‑changing environment.
• Team‑player who works well with people.
• Proficient computer skills.

Communicate effectively with internal and/or external customers. Stationary 50% of time. Move about within or between locations; bend, twist, crouch, squat. Move objects up to 20 lbs.

The role offers competitive salary, comprehensive benefits including medical, dental, vision, disability, life insurance, retirement plans, and paid leave. Full‑time and part‑time employees receive tailored benefit options.

Applicants must be authorized to work for any employer in the U.S. and may not be sponsored for a visa at this time.

EEO is the law. NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law.

This policy applies to all terms of employment.

For accommodations, please call 1‑888‑804‑1771 or contact us via email at  The Human Resources Shared Service Center operates Monday through Friday, 8:00AM to 5:00PM EST.