Customer Service Representative – Parts Department

Customer Service Representative

McIntosh is seeking a Customer Service Representative for the Parts Department to support customers, dealers, and distributors with spare parts orders and inquiries. This role is responsible for receiving, processing, preparing, and shipping replacement parts orders while providing professional and timely customer service by phone, fax, and email.

The ideal candidate is detail-oriented, organized, and comfortable working in a customer-facing environment. Familiarity with consumer home audio electronics, electrical components, or mechanical parts is a plus.

Key Responsibilities

• Receive and process incoming spare parts orders by phone, fax, and email.
• Assist customers, dealers, and distributors with replacement parts inquiries.
• Collect, prepare, package, invoice, and ship spare parts orders.
• Prepare shipping documents and ensure order accuracy.
• Provide timely and professional customer support regarding parts availability, order status, and related questions.
• Maintain accurate records, files, and order documentation.
• Support inventory control activities, including tracking parts and assisting with stock accuracy.
• Communicate effectively with internal teams to resolve customer or order-related issues.
• Maintain a clean, organized, and efficient work area.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, retail, parts sales, or a related field preferred.
• Strong verbal and written communication skills.
• Basic to intermediate computer skills, including Microsoft Excel, Word, and Windows-based systems.
• Ability to accurately process orders and maintain detailed records.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge or familiarity with consumer home audio electronics is a plus.
• Familiarity with electrical and mechanical components is a plus.

Physical Requirements

• Ability to lift objects weighing up to 30 lbs.
• Ability to stand, bend, reach, and handle parts and packages as needed.

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Binghamton, New York is: $16.00-$18.56 per hour. The hiring range for other Bose work locations may vary.

In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound.

As the world leader in audio experiences, we're creating what's next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let's Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.