Guest Services, Customer Service​/HelpDesk

Responsibilities

• Proficient knowledge of resort operations, policies, procedures, and products
• Answer phones and communicate with guests resort policies, procedures
• Use of POS system to sell resort product
• Keep a neat and clean workstation
• Resolve inquiries/issues in a timely and professional manner
• Engage with guests to ensure an exciting experience and lifelong memory
• Remain focused in a very busy environment
• Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers

• 18 years of age or older and prior work experience
• Ability to accurately complete transactions using POS system
• Knowledge of snow sports preferred
• Prior cash handling experience
• Able to handle stress and remain composed both with guests and staff
• Must have excellent verbal communication and customer service skills

• Hours of employment are dependent on business demands
• Must have weekend and evening availability and flexible weekday availability

$16/Hr.