Access Services Assistant, Libraries; PT, temporary

Position: Access Services Assistant, Libraries (PT, temporary)
About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget

Title:

Instructional Support Assistant (SL-1)

Salary: $22.69 hourly (part-time, temporary)

This position provides exemplary direct customer service at service points and supports a team environment. This position is responsible for contributing to the successful direct delivery of library services, such as, but not limited to, technology checkout, course reserves, reservable rooms, shelving/paging of materials. It serves as a resource for student assistants, who provide supplemental support at service locations and completing departmental tasks.

The Access Services Assistant reports to the Director for Access Services.

The primary hours for this position will cover nights and weekends at the Bartle and Science Library locations, not to exceed 18.50 hours per week. May occasionally be deployed to the Downtown Center location during staffing shortages.

This position is expected to last through May 15, 2026.

Duties and Responsibilities:

* May serve as building opener and/or closer.

* Provide direct customer service, and can anticipate providing direct customer service for a majority of scheduled hours. During periods of low activity, the position is expected to complete related tasks that can be performed at the service point.

* Provides exemplary direct customer service at service points, including directional assistance, making appropriate referrals, and assisting with basic access to resources. This includes, but is not limited to, answering inquiries via phone, email, and Lib Answers ticketing system.

* Provides direct circulation services, such as checking materials in/out, including course reserves, and shelving and paging of materials.

* Contributes to the successful direct delivery of library services, such as, but not limited to, technology checkout, basic technology troubleshooting, room and equipment reservations, course reserves, reservable rooms, patron accounts, and shelving/paging of materials.

* Retrieves items paged for the Hold Shelf or Interlibrary Loan and places them in their designated locations daily.

* Provides facility support such as assisting with opening/closing procedures, tidying of spaces and shelves, reporting facility concerns, and facilitating lost and found items.

* Serves as a resource for student assistants, who provide supplemental support at service locations and completing departmental tasks.

* Contributes to the overall positive experience of the library community and supports a team environment.

* Participates in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate the effects of…