Student Services Specialist, Graduate School Dean's Office

About Binghamton University

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character – shaped by our mission, outstanding academics, facilities, and community life – promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job – it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Salary: $60,000 - $73,000

The Graduate School seeks a creative and forward‑looking individual to implement graduate student success initiatives. This individual will play a crucial role in providing comprehensive support to graduate students throughout their academic journey. The Student Services Specialist will assist students with administrative processes, provide guidance on academic policies, and manage graduate student records, including tracking degree progress, enrollment, and academic standing.

The position is student‑facing, interacting with walk‑ins and appointments to address graduate student matters. The individual will also act as a conduit for campus‑wide services and facilitate communication between students, their academic advisors, and graduate program directors. This position reports to the Assistant Dean for Graduate Student Success.

• Handle prospective and enrolled graduate student issues/processes and provide general advising and guidance as needed
• Process enrolled graduate student forms, such as Late Add/Drop/Withdrawal, Semester Withdrawal, Request for Leave of Absence, Request for Extension to the 5‑Year Limit, Request for Transfer Credit, Outside Examiner nominations and appointments, Admission to Candidacy (ABD), etc.
• Review and approval of dissertation and thesis submissions for degree candidates, including submissions to Proquest
• Assist the Office of Student Records with degree conferral each Fall, Spring and Summer
• Maintain accurate student records and data related to program progress, milestones, and other academic activities
• Prepare, send, and archive communications regarding changes to academic standing and funding eligibility
• Support the planning and execution of graduate student events, such as orientations, professional development seminars, community‑building events, and social activities
• Serve as a point of contact for academic departments and other offices
• Participate in the review and editing of graduate policies/procedures and academic program requirements contained in the University Academic Guide and the graduate school manual

• Bachelor's Degree (or higher)
• At least 3 years of post‑Bachelor's professional experience.
• Knowledge of academic information systems (Banner, Degree Works, Xtender, etc.)
• Experience working with confidential information.
• Experience with business management tools including spreadsheets, word processing, calendar tools, and presentation software.
• Ability to work on and prioritize multiple projects simultaneously.
• Detail‑oriented with excellent oral and written communication skills.

• Master's degree (or higher)
• Professional experience in a college or university setting
• Experience working with academic information systems (Banner, Degree Works, Xtender, etc.)
• Experience working with Graduate Students
• Experience with program planning

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Additionally, please note that Binghamton University is not an E‑Verify employer.

Binghamton University is an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all…