Student Services Specialist, Graduate School Dean's Office

Job Description

Budget

Title:

Senior Staff Assistant (SL-3)

Salary: $60,000 - $73,000

The Graduate School seeks a creative and forward‑looking individual to implement graduate student success initiatives. This individual will play a crucial role in providing comprehensive support to graduate students throughout their academic journey. The Student Services Specialist will assist students with administrative processes, provide guidance on academic policies, and manage graduate student records, including tracking degree progress, enrollment, and academic standing.

This is a student‑facing position that will interact with walk‑ins and appointments to address graduate student matters. The individual will also communicate campus‑wide services to support graduate students and facilitate communication among students, their academic advisors, and graduate program directors. This position reports to the Assistant Dean for Graduate Student Success.

Duties will include but are not limited to:

• Handle prospective and enrolled graduate student issues/processes and provide general advising and guidance as needed
• Process enrolled graduate student forms, such as Late Add/Drop/Withdrawal, Semester Withdrawal, Request for Leave of Absence, Request for Extension to the 5‑Year Limit, Request for Transfer Credit, Outside Examiner nominations and appointments, Admission to Candidacy (ABD), etc.
• Review and approve dissertation and thesis submissions for degree candidates, including submissions to Proquest
• Assist the Office of Student Records with degree conferral each Fall, Spring and Summer
• Maintain accurate student records and data related to program progress, milestones, and other academic activities
• Prepare, send, and archive communications regarding changes to academic standing and funding eligibility
• Support the planning and execution of graduate student events, such as orientations, professional development seminars, community‑building events, and social activities
• Serve as a point of contact for academic departments and other offices
• Participate in the review and editing of graduate policies/procedures and academic program requirements contained in the University Academic Guide and the graduate school manual

• Bachelor's Degree (or higher)
• At least 3 years of post‑Bachelor's professional experience.
• Knowledge of academic information systems (Banner, Degree Works, Xtender, etc.)
• Experience working with confidential information
• Experience with business management tools including spreadsheets, word processing, calendar tools, and presentation software
• Ability to work on and prioritize multiple projects simultaneously
• Detail‑oriented with excellent oral and written communication skills

• Master's degree (or higher)
• Professional experience in a college or university setting
• Experience working with academic information systems (Banner, Degree Works, Xtender, etc.)
• Experience working with Graduate Students
• Experience with program planning

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, Binghamton University is not an E‑Verify employer.

Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco‑free campus.

Payroll information can be found on our website: https://(Use the "Apply for this Job" box below)./

The State University of New York is an Equal Opportunity/Affirmative Action Employer. Binghamton University provides for and promotes equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide…