Access Care Representative, Call Center

Location: City of Binghamton

Access Care Representative, Call Center page is loaded## Access Care Representative, Call Center locations:
Binghamton, NYtime type:
Full time posted on:
Posted Todayjob requisition :
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** Position Overview
** United Health Services (UHS) is seeking a detail-oriented and empathetic Access Care Representative to join our patient access team. In this role, you will handle appointment scheduling, patient registration, insurance verification, and front-line communication—ensuring each individual receives timely, accurate, and respectful support as they navigate their care.
Success in this position requires strong communication skills, attention to detail, and a passion for helping others. You’ll be a key part of delivering a smooth and supportive experience for patients and their families, proving that every question answered, every form completed, and every connection truly matters.
** Primary Department, Division, or Unit:
** Physician Practice Operations, UHS Vestal Campus
** Primary

Work Shift:

** Day Rotational
** Compensation Range:**$17.05 - $22.17 per hour, depending on experience
** You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours.**-----#
** Job Description
*** Greet all customers with a positive, friendly attitude during every interaction to promote a welcoming environment.
* Provide high-quality customer service through multiple channels, including phone, electronic messaging, and in-person interactions.
* Perform patient registration tasks accurately, including collecting and verifying demographic and insurance information.
* Schedule patient appointments efficiently while maintaining clear communication about availability and options.
* Verify insurance coverage and eligibility to ensure accurate billing and reduce claim denials.
* Monitor patient wait times continuously and collaborate with clinical and administrative teams to update patients regarding any delays.
* Respond to patient inquiries and provide necessary information in compliance with HIPAA and organizational confidentiality policies.
* Review financial work lists regularly, analyze discrepancies or issues, and take corrective action as directed by supervisors.
* Maintain inventory awareness, restocking supplies promptly and placing orders when necessary to ensure smooth operations.
* Promote and ensure adherence to all relevant regulatory and compliance standards within the access care environment.
* Participate actively in Performance Improvement initiatives to enhance service quality, efficiency, and patient satisfaction.
* Document interactions and activities accurately in electronic systems to support continuity of care and reporting needs.#
** Position Qualifications
**** Minimum:
*** High school diploma or equivalent.
** Preferred:
*** Two years’ experience in medical environment with working knowledge of insurance applicable to outpatient medical care.
* Proficient computer skills, knowledge of Medical Terminology, experience with scheduling.
* Certified Healthcare Access Associate (CHAA).
* Current driver’s license.

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** Why You’ll Love Working at UHS
** At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
** A Culture of Connection** – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
** Comprehensive Benefits for Life & Family** – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted…