Receptionist - Prep & Recovery - Part Time Job Binghamton area,City of Binghamton New York USA,Healthcare

Location: City of Binghamton

Position Summary

Serves as the initial contact for all patients and visitors entering Guthrie Health through the atrium. Responds to all incoming calls requesting information, and to arrange for patient/visitor assistance/transport as needed.

Education, License & Cert

High school diploma or G.E.D required.

Experience

Possesses one‑year experience in customer service‑related field. Experienced in clerical responsibilities. Must be able to read, write, and understand oral and written instructions.

Essential Functions

Provides information and direction to patients/visitors including in‑patient locations, appointments, departments, and/or people within the facility.

Knowledgeable about Guthrie health facilities, programs, and departments.

Enter patient/visitor transport requests into Epic system, monitor productivity and accuracy.

Possesses proficient in‑person and telephone etiquette; basic computer skills.

Focused on creating a positive patient experience, showing empathy, practicing active listening, and striving to exceed expectations.

Other Duties

Contact Courtesy bus driver to arrange transportation of patients and visitors from the entrance to the parking lot and other campus areas.

Maintain knowledge of the community to recommend shopping, motels, restaurants, churches, etc. and provide information as needed.

Use two‑way radio to communicate with shuttle buses, security, maintenance, etc.

Assist non‑emergent transportation companies in locating out‑patients for arranged rides.

Attend mandatory monthly department meetings.

Understand that this description is not intended to be all‑inclusive and that other duties may be assigned as necessary in the performance of this position.

Pay

Pay rate ranges from $17.34 - $23.49 per hour.

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