IT and Compliance Analyst

Category:
Professional

Subscribe:

Department:
Information Technology Services

Locations:
Binghamton, NY

Posted:
Feb 5, 2026

Closes:
Open Until Filled

Type:
Full-time

.: 49928

Position

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton s collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Lead Programmer Analyst - SL3

Salary: 57,151 - 70,000

Reporting within the Information Technology Services (ITS) Project Management Office (PMO), the IT Change & Compliance Analyst plays a key role in supporting and advancing good service management practices within Information Technology Services. This position focuses on strengthening operational processes, improving service delivery, and ensuring policy and compliance alignment across the organization. Core responsibilities include but are not limited to change management, development and maintenance of workflows, policy and inventory tracking, and support for regular compliance activities.

The successful candidate will collaborate closely with the Project Management Office (PMO), technical teams, Information Security, and administrative partners to promote consistent processes, reliable services, and a culture of continuous improvement. The individual must be able to work in a team setting and provide a positive working environment and must be able to maintain data confidentiality and compliance with regulatory requirements (HIPAA, FERPA, etc.).

• Change Management
  • Coordinate, facilitate, and continuously improve the ITS Change Management process.
  • Schedule, review, and track change requests to reduce risk and support operational stability.
  • Support change advisory discussions and maintain accurate documentation and communication.
• Workflow Development & Administration
  • Within the ITSM platform - Build, maintain, and enhance workflows, forms, automations, and service catalog items.
  • Partner with functional and technical stakeholders to improve process usability and clarity.
  • Monitor workflow performance and recommend enhancements that increase efficiency and user satisfaction.
• Policy Tracking & Documentation Alignment
  • Maintain a centralized inventory of ITS policies, standards, and procedures.
  • Track review cycles, updates, and version history to ensure accuracy and compliance.
  • Assist in promoting policy awareness and alignment with institutional requirements.
• IT Asset Management - Server & Software Inventory Management
  • Develop and maintain a centralized, accurate inventory of servers and software assets.
  • Collaborate with technical teams to document ownership, lifecycle status, and support information.
  • Support lifecycle planning and provide reporting to inform operational decision-making.
• Compliance & Audit Coordination
  • Plan, track, and organize annual ITS compliance activities and internal audit requirements.
  • Coordinate with Information Security to clarify ownership, evidence expectations, and audit scope.
  • Maintain documentation that supports regulatory, contractual, or policy-driven obligations.

• Bachelor s degree in Information Technology, Business, or a related field; OR an Associate s degree with equivalent experience
• Strong written and verbal communication skills with the ability to document processes and facilitate collaborative discussions
• Demonstrated analytical and problem-solving abilities
• Experience working in a customer-focused, service-oriented environment
• Experience with common software tools, including Microsoft Office (Excel, Word, PowerPoint) and collaboration platforms
• Experience using Customer Service Management (CSM) or Customer…