Technical Support Analyst

Category: Professional

Subscribe:

Department: Information Technology Services

Locations: Binghamton, NY

Posted: Nov 7, 2025

Closes: Open Until Filled

Type: Full-time

.: 07633

Position : 194607

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Lead Programmer/Analyst (SL-3)

Salary:
Commensurate with experience

Binghamton University's Information Technology Services is seeking an experienced, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and peripheral support to the Binghamton University community.

The Technical Support Analyst must be able to work independent of direct supervision with a diverse, cross-functional group of professionals, faculty, and students to support all in the pursuit of academic excellence within a premier University environment. The Technical Support Analyst reports to the main campus technical support manager, works closely with members of Technology Support Services, other groups and staff members within Information Technology Services (ITS), and external vendors.

• Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair.
• Diagnose and resolve basic and complex problems; perform triage and elevate unresolved problems to groups within ITS when appropriate.
• Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications.
• Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture.
• Use the ITSM system (Team Dynamix) to thoroughly document incidents and resolutions.
• Use desktop management tools to streamline support and device management.
• Maintain fluency in new technologies that are used at Binghamton University.
• Provide flexible, patient, and creative solutions to issues as they arise.
• Competence, timeliness, quality, and excellence are characteristics the individual must provide.
• Must be able to maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.)
• Work schedule will fluctuate based on the academic calendar.

• Associate's degree (or higher)
• Minimum of two years' work experience in technical support or instructional technology support
• Experience installing and supporting current and legacy versions of Windows and macOS
• Experience in troubleshooting and installing computer hardware
• Effective oral and written communication skills, with the ability to explain technical issues to both technical and non-technical audiences
• Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces
• Ability to work effectively with a diverse community of faculty, staff, and students

• Bachelor's degree
• Four or more years of experience collaborating across multiple teams and departments in a large organization
• Apple, Dell, Microsoft, or Linux Certifications
• Experience supporting smartphones and tablets including installing/configuring apps and troubleshooting connectivity issues
• Familiarity with higher education or research environments.
• Experience with Desktop Management products (e.g., JAMF, SCCM)
• Experience with ITSM tools such as Team Dynamix

Visa sponsorship is not available for this position. If…