IT and Compliance Analyst

About Binghamton University

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 interdisciplinary educational programs with vibrant research. Our mission, outstanding academics, facilities, and community life promote student success, research, and service. Our diverse campus community contributes to our success.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Lead Programmer Analyst - SL3

Salary: $57,151 - $70,000

Reporting within the Information Technology Services (ITS) Project Management Office (PMO), the IT Change & Compliance Analyst supports and advances service management practices. This position focuses on strengthening operational processes, improving service delivery, and ensuring policy and compliance alignment across the organization. Core responsibilities include change management, development and maintenance of workflows, policy and inventory tracking, and support for regular compliance activities.

The successful candidate will collaborate with the PMO, technical teams, Information Security, and administrative partners to promote consistent processes, reliable services, and a culture of continuous improvement. The individual must be able to work in a team setting and maintain data confidentiality and compliance with regulatory requirements (HIPAA, FERPA, etc.).

• Change Management: Coordinate, facilitate, and continuously improve the ITS Change Management process. Schedule, review, and track change requests to reduce risk and support operational stability. Support change advisory discussions and maintain accurate documentation and communication.
• Workflow Development & Administration: Within the ITSM platform – Build, maintain, and enhance workflows, forms, automations, and service catalog items. Partner with functional and technical stakeholders to improve process usability and clarity. Monitor workflow performance and recommend enhancements that increase efficiency and user satisfaction.
• Policy Tracking & Documentation Alignment: Maintain a centralized inventory of ITS policies, standards, and procedures. Track review cycles, updates, and version history to ensure accuracy and compliance. Assist in promoting policy awareness and alignment with institutional requirements.
• IT Asset Management – Server & Software Inventory Management: Develop and maintain a centralized, accurate inventory of servers and software assets. Collaborate with technical teams to document ownership, lifecycle status, and support information. Support lifecycle planning and provide reporting to inform operational decision-making.
• Compliance & Audit Coordination: Plan, track, and organize annual ITS compliance activities and internal audit requirements. Coordinate with Information Security to clarify ownership, evidence expectations, and audit scope. Maintain documentation that supports regulatory, contractual, or policy-driven obligations.

• Bachelor's degree in Information Technology, Business, or a related field; OR an Associate's degree with equivalent experience
• Strong written and verbal communication skills with the ability to document processes and facilitate collaborative discussions
• Demonstrated analytical and problem-solving abilities
• Experience working in a customer-focused, service-oriented environment
• Experience with common software tools, including Microsoft Office (Excel, Word, PowerPoint) and collaboration platforms
• Experience using Customer Service Management (CSM) or Customer Relationship Management (CRM) systems such as Team Dynamix, Service Now, or comparable tools
• Demonstrated experience working in an analytical or data-driven environment, with the ability to interpret, organize, and communicate findings effectively
• Preferred: Experience with Team Dynamix is highly desirable
• Familiarity with ITIL concepts and frameworks; ITIL certification
• Experience supporting change management, compliance, or process improvement initiatives
• Knowledge of…