Public Computer Lab Administrator

Lead Programmer/Analyst (SL-3)

Salary:
Commensurate with experience.

Responsible for daily operation, maintenance, and support of the university's public computer labs (Pods/Information Commons). The role ensures lab environments are reliable, secure, and accessible, provides technical support to students, faculty, and staff, manages hardware and software resources, works with student employees, and collaborates with campus partners to enhance the computing experience. Reports to the Manager of Public Computing and Student Technology.

• Oversee daily operations of public computer labs and ITS classrooms, ensuring spaces, equipment, and printing systems are clean, organized, and fully functional.
• Assist with managing lab and classroom scheduling and monitor space usage.
• Maintain and update lab policies, user documentation, signage, and knowledge-based resources.
• Deploy, update, and maintain hardware, peripherals, printers, operating systems, application software, and virtual desktop environments.
• Troubleshoot and resolve hardware, software, network, and accessibility‑related issues while ensuring compliance with security, privacy, and accessibility standards.
• Monitor lab usage, generate reports, and assist with planning technology upgrades, renovations, and service improvements.
• Provide frontline technical assistance to students, faculty, and staff, collaborating with academic departments, library teams, and IT groups on instructional and infrastructure needs.
• Assist with hiring, training, scheduling, and supervising student employees and lab assistants.

• Associate's degree in Information Technology, Computer Science, or a related field.
• At least two years’ experience supporting Windows, macOS, and/or Linux environments.
• Experience deploying and managing software and updates.
• Experience installing, supporting, and troubleshooting computers and peripherals.
• Effective customer service, communication, and organizational skills.
• Ability to work independently and manage multiple priorities.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience with ITSM tools such as Team Dynamix.
• Experience working in a higher education or public computing environment.
• Four or more years of experience collaborating across multiple teams and departments in a large organization.
• Knowledge of lab management tools (SCCM, JAMF, Intune, etc.), imaging systems, and software deployment solutions.
• Working knowledge of virtual machines, including creating, managing, and maintaining VM pools.
• Knowledge of audio‑visual systems, including projectors, displays, screens, and speaker systems.
• Experience supervising or training student employees.
• Familiarity with accessibility technologies and ADA requirements.

• This position is considered a Campus Security Authority for purposes of Clery Act compliance.
• Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials.
• Visa sponsorship is not available for this position. Individuals who require sponsorship may not be eligible.
• Binghamton University is not an E‑Verify employer.

Binghamton University is an affirmative action/equal opportunity employer. We provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

We do not discriminate on the basis of sex in the educational programs and activities we operate. For inquiries about sex discrimination, contact the Title IX Coordinator or the Office of Civil Rights.

All applicants must apply via Interview Exchange. The application is open until the vacancy is filled. Submit a resume, cover letter, and contact information for three professional references. Additional documents may be uploaded after the resume is submitted.