Network Support Technician

Job Information

Budget

Title:

Instructional Support Associate (SL-2)

Salary: Commensurate with qualifications and experience

• Assist with the configuration, installation, cabling and documentation of network hardware.
• Assist with the installation, documentation and maintenance of network IDF UPS battery backup devices.
• Troubleshooting and repair of networking hardware and ethernet connections.
• Provide network support to the campus community (faculty, staff and students).
• Respond to network outages and provide after‑hours support, including on‑call shifts.
• Make recommendations on specifications for network hardware as well as network design.
• Assist with the maintenance of procedural documentation and network configuration scripts.
• In conjunction with other staff maintain network monitoring and management systems.
• Assist with ongoing network maintenance (i.e., hardware and firmware upgrades) across the enterprise network infrastructure at Binghamton University.
• Handle RMA duties for network equipment as required.

• Associate’s Degree (or higher) and at least one year of experience working in an Information Technology role.
• At least one year of hands‑on experience practicing with enterprise networking equipment.
• Understanding of network concepts and the ability to implement associated technologies (switching, VLANs, spanning tree).
• Knowledge of ethernet wiring standards and experience repairing ethernet data connections.
• Customer service skills with at least one year of customer‑service related experience.

• Experience working with fiber optic‑based network connections.
• Experience with IOS‑based Cisco network hardware.

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Additionally, please note that Binghamton University is not an E‑Verify employer.

Binghamton University is a tobacco‑free campus. The university is an Equal Opportunity/Affirmative Action Employer and provides for and promotes equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations, Binghamton University does not discriminate on the basis of sex in the educational programs and activities. This requirement extends to employment and admission. Information regarding Title IX and non‑discrimination may be found on the university’s website.

For reasonable accommodation requests, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.