Telephone Operator

Location: City of Binghamton

Position Overview United Health Services (UHS) is seeking a courteous and dependable Telephone Operator to manage incoming and outgoing calls, provide information, and connect patients, families, and staff across our healthcare system. In this role, you’ll handle a variety of communication tasks, including paging, emergency code calls, and directory assistance, ensuring clear and timely responses in a fast-paced environment.

Every call you answer is more than a task—it’s a connection that matters. Whether helping a loved one reach a patient or assisting clinical staff during urgent situations, your calm professionalism and attention to detail play a vital role in supporting care and communication across the organization.

Primary Department, Division, or Unit:

Primary

Work Shift:

Evening Compensation Range:$17.05 - $22.17 per hour, depending on experience

You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours.

- Job Responsibilities Respond to requests for communication with hospital personnel and physicians using appropriate channels, including overhead paging, digital pagers, and mobile phones

Handle emergency code calls and alarms with accuracy and urgency, following established protocols and participating in routine testing of emergency systems

Contact on-call staff members as requested by various hospital departments, ensuring timely notification and accurate message delivery

Coordinate communication with clergy members upon request from clinical or support departments, especially in urgent or sensitive situations

Maintain custody and accurate tracking of hospital keys, ensuring secure access to restricted areas and compliance with key control procedures

Safeguard the hospital safe and manage access for authorized personnel, maintaining security and accountability at all times

Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new or replacement phones to staff

Maintain a current inventory and tracking system for hospital-issued pagers, including issuing, receiving, and troubleshooting equipment

Serve as a back-up resource to the information desk during off-hours, assisting visitors and callers with directions and general inquiries

Operate as the communication base for hospital security, relaying critical information and assisting with emergency response coordination

Assist in the release process of deceased individuals by coordinating communication between clinical staff, security, and funeral service providers

Perform other related duties as assigned to support the communication and operational needs of the hospital

Position Qualifications Minimum

Required:

High school diploma or equivalent. In lieu of diploma, will accept 2 years of experience utilizing a multi-line phone system.

Preferred:2 (two) years previous switchboard experience-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time…