Telephone Operator

Position Overview

United Health Services (UHS) is seeking a courteous and dependable Telephone Operator to manage incoming and outgoing calls, provide information, and connect patients, families, and staff across our healthcare system. In this role, you’ll handle a variety of communication tasks, including paging, emergency code calls, and directory assistance, ensuring clear and timely responses in a fast‑paced environment. Every call you answer is more than a task—it’s a connection that matters.

Whether helping a loved one reach a patient or assisting clinical staff during urgent situations, your calm professionalism and attention to detail play a vital role in supporting care and communication across the organization.

Hourly rate: $17.05–$22.17, depending on experience. Eligible for benefits if hired into a regular position with at least 24 scheduled weekly hours.

• Respond to requests for communication with hospital personnel and physicians using appropriate channels, including overhead paging, digital pagers, and mobile phones.
• Handle emergency code calls and alarms with accuracy and urgency, following established protocols and participating in routine testing of emergency systems.
• Contact on‑call staff members as requested by various hospital departments, ensuring timely notification and accurate message delivery.
• Coordinate communication with clergy members upon request from clinical or support departments, especially in urgent or sensitive situations.
• Maintain custody and accurate tracking of hospital keys, ensuring secure access to restricted areas and compliance with key‑control procedures.
• Safeguard the hospital safe and manage access for authorized personnel, maintaining security and accountability at all times.
• Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new or replacement phones to staff.
• Maintain a current inventory and tracking system for hospital‑issued pagers, including issuing, receiving, and troubleshooting equipment.
• Serve as a back‑up resource to the information desk during off‑hours, assisting visitors and callers with directions and general inquiries.
• Operate as the communication base for hospital security, relaying critical information and assisting with emergency response coordination.
• Assist in the release process of deceased individuals by coordinating communication between clinical staff, security, and funeral service providers.

• High school diploma or equivalent; 2 years of experience utilizing a multi‑line phone system is acceptable in lieu of a diploma.
• Preferred: 2 years of prior switchboard experience.

• Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
• Flexible plan options and coverage tiers to fit individual needs.
• Discounted childcare through Bright Horizons.
• Voluntary benefits such as pet insurance, legal services, and identity‑theft protection.
• Accrued paid time off (PTO) starting day one.
• 403(b) retirement plan with company match.
• Flexible spending accounts.
• Access to financial advisors.
• Up to $400 per year in wellness rewards.
• 24/7 Employee Assistance Program (EAP) counseling.
• Virtual mental health support.
• Food pantry.
• PTO donation program.
• Professional attire through the Classy Closet.

United Health Services is an Equal Opportunity Employer.