Student Success CRM and Communications Lead

About the Role

Title: Senior Staff Assistant (SL-3)

Salary: $70,000

The Student Success Data Analyst & CRM Lead supports institutional retention and completion efforts through data analysis, reporting, and CRM system administration.

The role is at the intersection of student success operations, data systems, and communication strategy, ensuring student-facing outreach is data-informed and executed effectively.

Key Responsibilities:

• Administer Ellucian Advise: system configuration, updates, troubleshooting, and maintenance.
• Manage the execution and quality control of student communications across the lifecycle.
• Maintain a structured communication calendar for timing, cadence, and coordination across offices.
• Evaluate communication effectiveness and refine messaging based on engagement data.
• Pilot AI and automation tools for improved efficiency, consistency, and personalization.
• Document workflows, configurations, and communication processes.
• Develop and maintain dashboards and reports on student communication engagement, advising participation, retention, and academic standing.
• Produce recurring and ad‑hoc reports, identify patterns, validate data quality, and translate findings into clear summaries for non‑technical stakeholders.
• Support data integration between Banner, Degree Works, CRM Advise, and reporting tools.
• Troubleshoot system issues with IT and recommend improvements to system design and workflow.
• Coordinate with Academic Advising, Financial Aid, Enrollment Management, and Student Affairs to support aligned outreach.
• Provide training and guidance on CRM functionality and data‑informed practices.
• Contribute to a shared understanding of student success metrics and operational factors.

• Bachelor's degree in data analytics, information systems, business, higher education administration, or a related field.
• At least two years of experience in data analysis, reporting, CRM administration, or a related field.
• Experience working with databases or query tools (e.g., SQL).
• Strong analytical, organizational, and written communication skills.
• Ability to document processes, reports, and systems clearly and consistently.

• Experience in higher education.
• Experience in student success, advising, enrollment management, or institutional research.
• Experience with data visualization or reporting tools (e.g., Power BI, Tableau, Excel).
• Experience administering CRM or student success platforms (e.g., Ellucian Advise, Slate, Salesforce).
• Familiarity with Banner, Degree Works, or similar student information systems.
• Experience with workflow automation tools or process design.
• Experience supporting structured communication or outreach initiatives.

Visa sponsorship is not available for this position. Applicants requiring sponsorship are ineligible.

Binghamton University is an Equal Opportunity/Affirmative Action Employer. The university provides equal opportunity employment without discrimination based on age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition, or criminal record, unless based upon a bona fide occupational qualification or other exception.