Associate Coordinator - Managed Services - DCMO Region Job Binghamton area,City of Binghamton New York USA,IT/Tech

Location: City of Binghamton

Major Responsibilities

Provides assistance in the daily directions and communication to employees on incident resolution, customer support and other areas of service;
Provides continual evaluation of processes and procedures;
Assists in the assigning of appropriate team members for resolution of service related issues within assigned school districts;
Prepares for and leads meetings with SCRIC staff to review open incidents, projects and other topics;
Interacts with school district staff to ensure that service related issues are resolved quickly and professionally;
Communicates regularly with SCRIC teams regarding service operations, providing the critical link between service organizations and service management;
Works with supervisor and IT Project Coordinators on the development of long‑range plans, policies and procedures;
Enforces departmental policies and procedures within the department;
Reviews quality of customer support provided to school districts in terms of response time and accuracy;
Attends district meetings;
Identifies training needs and provides appropriate training;
Identifies service issues or internal school district changes that may affect SCRIC services;
Prepares and maintains a variety of reports.

Requirements

Three (3) Professional References Required – These must be filled out in the section of your application where requested.

Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree and one year providing customer service and support directly to users of technology hardware and/or software programs OR

Graduation from a regionally accredited or New York State registered college or university with an associate’s degree and three years’ experience providing customer service and support directly to users of technology hardware and/or software programs OR

Graduation from high school or completion of a general equivalency diploma and five years of experience providing customer service and support directly to users of technology hardware and/or software programs OR

An equivalent combination of training and experience as defined by the limits of a), b), and c) above.

Broome County Civil Service Exam required.

Special

Note:

Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five years.

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