Director Strategic Workforce Planning

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

As Director, Strategic Workforce Planning, you will focus on ensuring the organization has the right capacity in place to meet current and future demand. You will translate business forecasts into actionable capacity plans, balancing supply and demand across people, skills, and delivery needs.

Your work enables leaders to make informed decisions, reduce risk, and deliver consistent outcomes for customers. This role blends analytical work with close collaboration across HR, Finance, and business stakeholders, with a strong emphasis on planning accuracy and scenario-based decision making.

As Director, Strategic Workforce Planning, you will focus on ensuring the organization has the right capacity in place to meet current and future demand. You will translate business forecasts into actionable capacity plans, balancing supply and demand across people, skills, and delivery needs.

Your work enables leaders to make informed decisions, reduce risk, and deliver consistent outcomes for customers. This role blends analytical work with close collaboration across HR, Finance, and business stakeholders, with a strong emphasis on planning accuracy and scenario-based decision making.

• Develop short and long-term capacity plans aligned to business demand, growth forecasts, and delivery commitments
• Analyze workload, utilization, and demand trends to identify gaps, risks, and opportunities
• Partner with business, HR, and Finance teams to align capacity plans with workforce strategies and financial targets
• Build and maintain forecasting models and planning scenarios to support decision making
• Track actual capacity versus plan and clearly communicate variances and impacts
• Produce regular capacity reports and insights that enable leaders to take timely action
• Support continuous improvement of capacity planning processes, tools, and data quality
• Contribute to planning cycles such as annual planning, quarterly reviews, and ad hoc scenario analysis

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain.

Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

• Minimum of 10+ years of experience in capacity planning, workforce planning, or…