Order to Cash Specialist - Americas and Export

Location: City of Binghamton

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description The Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing.

The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time.

This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.

Key Responsibilities Order Management & Execution Enter and manage sales orders for dealer, distributor, demo, marketing, endorsement, trade show, and export customers

Ensure orders are entered accurately, released appropriately, and shipped on time Monitor open orders and backlog and help resolve order holds, stock issues, and credit blocks

Coordinate with Logistics and Distribution on shipment scheduling and delivery status

Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams

Maintain order status reports and backlog tracking tools

Customer & Commercial Support Support Sales teams with order status, inventory availability, and shipment timing

Respond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns

Support new customer onboarding and order flow setup

Assist with dealer and distributor program execution, including credits, rebates, co-op, MDF, and returns coordination

Maintain customer master data and account records in ERP systems

Inventory, Backlog & Supply Chain Coordination Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates

Provide visibility to Sales teams on inventory and order status

Support backlog management and order prioritization during constrained supply situations

Maintain reports related to inventory availability, order status, and demo allocations

Credit, Invoicing & Cash Flow Support Ensure invoices are generated accurately and on time Process credit and rebill transactions and support pricing adjustments and corrections

Process dealer and distributor credits after validating required documentation

Support Accounts Receivable with dispute resolution and deduction research

Help manage credit blocks and support cash collection follow-up where needed

Returns, Export & Documentation Process return authorizations and coordinate return shipments

Prepare commercial invoices and export documentation for international shipments

Ensure export documentation is complete and accurate

Coordinate returns related to dealers, engineering, and marketing/demo equipment

Process & Reporting Support Maintain order, shipment, backlog, and credit tracking reports

Support process improvement initiatives and system improvements

Follow standard operating procedures and support documentation updates

Escalate recurring issues related to orders, invoicing, shipping, or credits

Key Performance Metrics Order entry accuracy

On Time In Full (OTIF) shipment performance

Backlog aging

Invoice accuracy

Credit processing cycle time Customer response and resolution time Order processing turnaround time Skills & Experience Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations

Experience supporting…