Operations Director

About Binghamton University

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first‑generation college‑goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Senior staff Assistant (SL-3)

Salary: $60,000 - $65,000 (full‑time, temporary)

The House Operations Director provides leadership and oversight for all front‑of‑house operations at the Anderson Center for the Performing Arts at Binghamton University. This temporary position is responsible for ensuring safe, professional, and welcoming guest experiences for audiences attending performances and events while supervising staff, volunteers, and house management personnel.

The House Operations Director manages staffing operations, volunteer coordination, event logistics, patron services, training programs, and emergency response procedures while collaborating closely with production teams, event organizers, campus partners, and university leadership.

This position plays a critical role in maintaining operational excellence and setting the tone and atmosphere for audience engagement and customer service throughout the venue.

Front‑of‑House Operations Management

• Oversee all front‑of‑house operations for performances, university events, lectures, school programs, and community events held at the Anderson Center.
• Serve as House Manager during events as needed.
• Ensure a safe, welcoming, and professional environment for patrons, artists, guests, and visitors.
• Maintain overall patron comfort, safety, accessibility, and customer service standards.
• Manage audience flow, seating operations, crowd management, and public‑facing event logistics.

Staff Recruitment, Supervision, and Development

• Recruit, hire, train, and supervise hourly house management staff.
• Develop monthly staffing schedules for all events, rehearsals, meetings, and non‑technical activities occurring within Anderson Center spaces.
• Oversee staff onboarding, HR paperwork, training procedures, and employee orientation.
• Approve and manage employee timesheets and payroll submission processes.
• Conduct annual performance evaluations for house management assistants.
• Maintain operational manuals, staff procedures, and training documentation.

Volunteer Program Management

• Recruit, train, schedule, and supervise volunteer ushers.
• Coordinate volunteer orientation sessions and onboarding procedures.
• Maintain volunteer manuals, scheduling systems, communication tools, and volunteer databases.
• Develop volunteer training procedures and ensure high service standards are maintained.

Event Management and Coordination

• Attend production meetings and coordinate operational planning for upcoming performances and events.
• Maintain event information sheets and operational planning documents.
• Coordinate with event…