Supervisor – Revenue Cycle Training Team

Position Overview

Supervisor – Revenue Cycle Training Team supervises operational training programs across the health system, including onboarding, Epic/EHR workflows, clerical systems, compliance education, and ongoing staff development. This role provides daily oversight of the training team and ensures training is consistent, effective, technology-enabled, and aligned with organizational priorities. The Supervisor promotes training quality, standardization, operational readiness, and continuous improvement while supporting staff confidence with key systems, workflows, and digital tools.

Primary Department, Division, or Unit:
Access Care, UHS Revenue Cycle Operations. Primary

Work Shift:

Day. Regular Scheduled Weekly

Hours:

40. Compensation Range: per hour, depending on experience.

• Supervise daily work of the operational training team, including assignments, priorities, coaching, and escalation of training needs.
• Partner with leaders to assess training needs and develop standardized curriculum, workflows, job aids, and training plans.
• Oversee delivery and maintenance of training for system-wide clerical operational workflows.
• Coordinate with system administrators to update training materials for system changes, upgrades, and new functionality.
• Lead training readiness for implementations, go-live events, workflow changes, and operational transitions.
• Monitor training quality, completion tracking, competency validation, and follow-up support across departments.
• Strong knowledge of adult learning principles, instructional design, and operational workflow training.
• Strong technology skills, including the ability to learn systems quickly, troubleshoot basic user issues, create digital training resources, and support adoption of new tools and workflows.
• Ability to supervise, prioritize, and evaluate training staff while promoting accountability and consistency.
• Knowledge of healthcare compliance expectations, including HIPAA, CMS, and Joint Commission standards.
• Excellent facilitation, communication, coaching, and stakeholder management skills.
• Collaborative, solutions-focused leadership style with the ability to support change and performance improvement.

• Three (3) to five (5) years of experience in training, staff development, healthcare operations, or related education role.
• Experience delivering in-person, remote, and technology-supported training.
• Prior supervisory, team leadership, educator, preceptor, or coordinator experience required or strongly preferred.
• Experience with Epic/EHR workflows, Microsoft 365, learning platforms, reporting tools, or other operational technology preferred.
• Bachelor’s degree in Education, Healthcare Administration, Organizational Development, or related field preferred.

We believe every connection - to patients, to purpose, to each other - makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to…