Supervisor – Revenue Cycle Training Team

Position Overview

Supervisor – Revenue Cycle Training Team supervises operational training programs across the health system, including onboarding, Epic/EHR workflows, clerical systems, compliance education, and ongoing staff development. This role provides daily oversight of the training team and ensures training is consistent, effective, technology-enabled, and aligned with organizational priorities. The Supervisor promotes training quality, standardization, operational readiness, and continuous improvement while supporting staff confidence with key systems, workflows, and digital tools.

Primary Department, Division, or Unit:
Access Care, UHS Revenue Cycle Operations

Primary

Work Shift:

Day Regular Scheduled Weekly

Hours:

40

Compensation Range: per hour, depending on experience

• Supervise daily work of the operational training team, including assignments, priorities, coaching, and escalation of training needs.
• Partner with leaders to assess training needs and develop standardized curriculum, workflows, job aids, and training plans.
• Oversee delivery and maintenance of training for system-wide clerical operational workflows.
• Coordinate with system administrators to update training materials for system changes, upgrades, and new functionality.
• Lead training readiness for implementations, go-live events, workflow changes, and operational transitions.
• Monitor training quality, completion tracking, competency validation, and follow-up support across departments.
• Strong knowledge of adult learning principles, instructional design, and operational workflow training.
• Strong technology skills, including the ability to learn systems quickly, troubleshoot basic user issues, create digital training resources, and support adoption of new tools and workflows.
• Ability to supervise, prioritize, and evaluate training staff while promoting accountability and consistency.
• Knowledge of healthcare compliance expectations, including HIPAA, CMS, and Joint Commission standards.
• Excellent facilitation, communication, coaching, and stakeholder management skills.
• Collaborative, solutions-focused leadership style with the ability to support change and performance improvement.

• Three (3) to five (5) years of experience in training, staff development, healthcare operations, or related education role.
• Experience delivering in-person, remote, and technology-supported training.
• Prior supervisory, team leadership, educator, preceptor, or coordinator experience required or strongly preferred.
• Experience with Epic/EHR workflows, Microsoft 365, learning platforms, reporting tools, or other operational technology preferred.
• Bachelor’s degree in Education, Healthcare Administration, Organizational Development, or related field preferred.

At United Health Services (UHS), we believe every connection— to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you…