Photo Video Manager

Photo Video Manager

Department: Photo

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Business and Brand Director

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities include:

• Revenue & Target Achievement:
  Ensure Photo sales, including Platinum Studio consistently meet or exceed planned targets for each voyage.
• Expense Control:
  Effectively manage expenses to stay within margin goals for photo, retail, and video divisions while meeting overall contract goals.
• Staff Coaching & Development:
  Provide ongoing coaching to staff to achieve image count and sales targets. Develop fair, individualized staff goals and communicate them clearly to ensure consistent performance.
• Performance Monitoring & Reporting:
  Complete accurate end-of-cruise reports with detailed comments on revenue opportunities and issues, and provide constructive feedback.
• Onboard Revenue
  
  Collaboration:
  
  Actively participate in Onboard Revenue meetings, working closely with the Business and Brand Director and Associate Hotel General Manager to identify revenue opportunities, risks, and course corrections.
• Staff Development & Communication:
  Hold regular meetings with Assistant Photo Managers and staff to discuss career advancement, personal development, business issues, and communication strategies. Offer immediate feedback to encourage effective management practices.
• Performance Appraisals &
  
  Coaching:
  
  Complete fair and objective performance appraisals on time and provide constructive feedback, including Performance Improvement Plans if necessary.
• Operational Excellence:
  Ensure all marketing, visual directives, and operations are executed accurately and in accordance with corporate directives. Maintain high standards for photo quality, customer service, and equipment management.
• Customer Satisfaction:
  Focus staff on delivering exceptional customer service and respond promptly to passenger requests, concerns, and escalations.
• Inventory & Loss Prevention:
  Ensure compliance with company policies regarding inventory management, pricing, barcoding, and loss-prevention measures.
• Collaboration:
  
  Work closely with the Regional Managers, Business and Brand Director and Associate Hotel General Manager to resolve operational issues and implement best practices.
• Compliance:
  Follow all company policies, procedures, Fleet Regulations, and emergency response protocols to maintain a safe and compliant operation.

• A minimum of 3 to 5 years of prior experience in the cruise ship industry, specifically in a Photo Manager role or an equivalent capacity.
• Demonstrated expertise in team building and problem-solving within a customer service-driven environment.
• Proven leadership…