Head Cashier - Closing

Responsibilities

Essential Functions: Minors in this role may not be responsible for some of the activities listed below.

• Assisted Self Check Out:
  Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area, standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
• Thanks the customer for their business and invites them back to shop at Lowe’s

• Customer Service:
  Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by guiding them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in various departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
• Removes security tags, verifies product information, and bags merchandise for customers
• Answers incoming phone calls and directs calls or takes messages as needed
• Opens additional registers when necessary to ensure enough coverage
• Assists in line vesting to help quicker turnaround time for checkout

• In-stock:
  Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Reviews and places online orders and returned merchandise in the appropriate areas
• Looks up product information and competitor prices to verify price match
• Records all items that are used in the store on the store use lists

• Clean and Safe Stores:
  Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
• Monitors merchandise entering and leaving store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, including daily safety reviews, noting hazards, keeping aisles clear
• Adheres to safety requirements relevant to regular duties: top stock safety, reinstalling safety cables, use of aisle blockers, tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on role and department (e.g., Zebra phone, paging system, copiers, printers, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, baler)

• General:
  In addition to the above responsibilities, this individual is held accountable for other duties as assigned

• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 year of experience using common retail technology, such as smartphones and tablets
• 1 to 2 years of retail experience as a cashier
• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation

• High school diploma or equivalent
• 1 to 2 years of…