Account Manager

Inside Account Manager (Hybrid) UPSCO, a Division of Core & Main

Salary: $62,300 - $75,000 base + 5-10% annual bonus

Experience Level: Entry Level / Early Career (1-3 years)

Employment Type: Full Time

Work Model: Hybrid

UPSCO is a leading manufacturer, fabricator, and distributor of natural gas utility infrastructure products and a proud division of Core & Main. Founded in 1965, UPSCO pioneered the prefabricated gas meter set and has built a reputation as a trusted partner to utility companies across the United States.

Rather than manufacturing gas meters themselves, UPSCO works in close collaboration with utility engineering teams who define and own the engineering specifications. UPSCO's industrial engineering team reviews those specifications to determine feasibility and, when possible, identifies the most efficient method to fabricate meter set assemblies that meet the utility's requirements.

In addition to fabricated meter sets, UPSCO supplies pipe, valves, and fittings that support safe, compliant, and reliable natural gas distribution systems. As part of Core & Main, UPSCO combines the stability and scale of a national infrastructure leader with the specialized focus of a dedicated natural gas business.

The Inside Account Manager plays a critical role in supporting UPSCO's utility customers and outside sales team by managing day-to-day account activity from order intake through delivery.

This is an entry-level, early career role ideal for candidates with 1-3 years of experience in inside sales, customer service, operations, or a manufacturing/distribution environment who are looking to grow within a technical, specification-driven, relationship-focused organization.

The role serves as a key coordination point between customers, outside sales representatives, operations, estimators, and manufacturing teams to ensure accurate quoting, smooth order execution, and a strong customer experience.

• Serve as a primary point of contact for assigned utility and contractor customers, managing inbound calls, emails, and order requests
• Process customer orders accurately, including pricing, quoting, order entry, and delivery coordination
• Prepare and provide quotes for fabricated meter sets and distribution products, ensuring correct product selection and margin awareness
• Coordinate closely with industrial engineering, estimators, operations, manufacturing, and logistics teams to track orders through the production process
• Communicate order status, ETAs, and updates clearly and proactively to customers and outside sales representatives
• Support outside sales by assisting with specifications review, documentation, and customer follow‑up
• Help resolve order issues related to supply chain constraints, production timing, or delivery challenges
• Maintain accurate customer, order, and pricing data within internal systems
• Identify when a customer request involves tooling and equipment and refer those opportunities to the dedicated T&E team
• Build foundational knowledge of utility specifications, compliance requirements, and technical product applications over time

The Inside Account Manager will develop working knowledge across UPSCO's core product areas:

• Fabricated meter sets – Custom‑built assemblies based on utility‑provided engineering specifications
• Distribution products – Consumables, pipe, valves, and fittings used in natural gas infrastructure
• Tooling & Equipment – Ability to recognize T&E requests and route them to the appropriate internal team (no direct selling or quoting responsibility)

• Highly technical, specification-driven products (not transactional inside sales)
• Exposure to how utility engineering specifications translate into real-world fabrication and production
• Strong cross‑functional collaboration with engineering, operations, manufacturing, and sales
• Stable, utility-focused customer base with long-term relationships
• Clear development path within a specialized natural gas business backed by Core & Main

• 1‑3 years of experience in inside sales, customer service, operations, or…