Lead Field Service Technician - Fire and Safety

Lead Field Service Technician

As a Lead Field Service Technician at Honeywell, you will play a pivotal role in leading and supporting field service operations to ensure the highest level of service delivery and customer satisfaction. You will leverage your technical expertise and leadership skills to guide and mentor field service technicians while managing complex service tasks and troubleshooting on‑site issues.

You will report directly to the Field Service Supervisor and work out of our primary location in Syracuse, NY on a hybrid/remote work schedule. In this role, you will impact the efficiency and effectiveness of field service operations, directly contributing to customer satisfaction and the overall success of Honeywell’s service delivery in the Western, NY region.

• Lead and mentor field service technicians to ensure quality and timely service delivery
• Perform complex troubleshooting, maintenance, and repair tasks on Honeywell Building Automation systems
• Document service activities and maintain accurate records of work performed
• Coordinate with customers and internal teams to resolve technical issues and optimize system performance
• Ensure compliance with company policies, safety standards, and regulatory requirements

• 5‑7 years proven experience in field service with a strong technical background in building automation systems
• In‑depth knowledge of Honeywell Building Automation products, controls, and troubleshooting techniques, and Honeywell Fire and Life Safety Devices
• Proficiency with diagnostic tools and software used in field service operations, including multimeters and battery testers
• Ability to lead and guide a team of technicians while managing multiple service tasks efficiently
• Strong problem‑solving skills with the ability to analyze and resolve complex technical issues on‑site

• Associate or bachelor’s degree in electrical engineering, HVAC, or related technical field
• Experience with Vissim and CLSS software
• Experience in leadership or supervisory roles within field service teams
• Customer‑focused approach with strong organizational and time‑management skills
• Ability to adapt to changing technologies and continuously improve technical knowledge
• Familiarity with safety regulations and compliance standards in building automation environments

Competitive salary ranging from $68,700 to $85,000. Honeywell employees are eligible for a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; employee assistance program; educational assistance; parental leave; paid time off (for vacation, personal business, sick time, and parental leave); and 12 paid holidays.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, gender identity or expression, disability, nationality, sex, religion, or veteran status.