Lead Resident Assistant BING

Location: City of Binghamton

Lead Residential Assistant – Emergency Shelter

Job Description Position Title Lead Residential Assistanteports To:
Shelter Manager / Program Director Position Summary The Lead Residential Assistant supports the daily operations of an emergency shelter by ensuring a safe, respectful, and structured environment for residents and staff. This role provides direct supervision during assigned shifts, assists with crisis intervention, monitors shelter activities, and serves as a lead worker for Residential Assistants.

The position requires strong communication, conflict resolution, documentation, and leadership skills while working with individuals and families experiencing homelessness, mental health challenges, substance use disorders, or other crises.

Key Responsibilities Resident Support & Supervision Maintain a safe, clean, and supportive shelter environment

Conduct resident check-ins, room assignments, and orientations

Monitor resident activities and ensure compliance with shelter rules

Provide emotional support, active listening, and crisis de-escalation

Respond appropriately to emergencies, conflicts, and behavioral incidents

Assist residents with accessing community resources and referrals

Leadership Duties Lead and support Residential Assistants during assigned shifts

Provide guidance on policies, procedures, and crisis response

Assist with staff training and onboarding

Communicate important updates between shifts and management

Help coordinate daily shelter operations and task assignments

Documentation & Reporting Maintain accurate shift logs, incident reports, and resident records

Document behavioral concerns, safety issues, and service interactions

Report emergencies, maintenance concerns, and policy violations promptly

Ensure confidentiality of resident information

Safety & Facility Monitoring Perform regular building rounds and security checks

Monitor entrances, exits, and visitor access

Enforce health, safety, and sanitation standards

Respond to medical emergencies following shelter procedures

Coordinate with emergency services when necessary

Collaboration

Work closely with case managers, social workers, and community partners

Participate in team meetings and trainings

Support trauma-informed and client-centered care practices

Qualifications

High school diploma or GED required; associate or bachelor’s degree in human services, social work, psychology, or related field preferred

Experience working in shelters, residential programs, human services, or crisis environments preferred

Leadership or supervisory experience preferred

Knowledge of trauma-informed care and crisis intervention techniques CPR/First Aid certification preferred

Required Skills Strong interpersonal and communication skills

Ability to remain calm during crises

Conflict resolution and de-escalation skills

Leadership and teamwork abilities

Professional documentation and reporting

Ability to work evenings, overnight shifts, weekends, and holidays as needed

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

EEO POLICY STATEMENT:

VOAUPNY is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at VOAUPNY will be based on merit, qualifications, and abilities.
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