YWCA Case Manager

About the YWCA of Binghamton and Broome County

We are a women’s organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Every day we work to provide safety, stability, and pathways to independence for women and families in our community.

We are seeking two dedicated Case Managers to join our supportive housing team and make a real difference in the lives of individuals and families transitioning out of homelessness. In this role you will build trust, foster empowerment, and help residents turn hope into sustainable housing stability.

You will work one‑on‑one with approximately 20–30 households, guiding them through housing searches, connecting them with essential resources, and supporting their journeys toward long‑term self‑sufficiency. Our ideal candidate is compassionate, resourceful, and deeply committed to social justice—someone who thrives in a mission‑driven environment where every action contributes to a stronger, more equitable community.

The full‑time Case Manager’s responsibilities include supporting individuals and families experiencing homelessness through housing search, placement, and access to supportive services that promote long‑term housing stability. The role requires evaluating each household’s situation, providing client‑driven case management, and making referrals based on individualized needs and goals.

• Conduct comprehensive intake assessments, screenings, and psychosocial evaluations to determine participants’ housing, financial, health, and personal support needs.
• Develop strengths‑based, solution‑focused Individualized Service Plans (ISPs) with measurable goals and action steps that promote permanent housing, self‑sufficiency, and personal growth.
• Identify participants’ strengths and barriers to stability and assist in reducing obstacles by linking to resources, community services, and supportive programs.
• Collaborate with participants to establish and maintain personal budgets, including guidance on debt management, bill payments, and long‑term financial planning.
• Assist participants in locating and securing safe, affordable housing of their choice.
• Apply knowledge of lease agreements to educate participants on tenant rights and responsibilities.
• Maintain consistent communication with all relevant parties, including tenants, landlords, referral sources, collaborating agencies, and creditors.
• Provide information and referral assistance to connect participants with community programs and social service agencies.
• Develop and maintain an effective referral network to ensure timely support for ongoing needs.
• Provide ongoing case management, including regular meetings, home visits, follow‑up contacts, crisis intervention, and supportive counseling.
• Maintain accurate, up‑to‑date participant files, daily logs, and monthly outcome reports.
• Collect and report program data, including HMIS reporting and funder‑required documentation, ensuring compliance with all audit and reporting standards.
• Collaborate with colleagues, service providers, and external partners to ensure integrated and comprehensive support for participants.
• Participate in staff meetings, case conferences, and supervision sessions to review cases, share resources, and promote best practices.
• Participate in the agency’s rotating on‑call schedule and provide after‑hours crisis support as needed.

Reporting Relationship: Director of Residential Services

• Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred.
• Experience serving homeless populations, including individuals and families with mental health diagnoses and/or substance use challenges, with a focus on harm reduction.
• Experience working with all age groups (children to seniors) and navigating support services for the entire family.
• Demonstrated ability to develop professional relationships with clients, referral networks, and support systems.
• Excellent written and verbal communication skills, with the ability to interact effectively with clients, colleagues, and external partners.
• Strong organizational skills and attention to detail, with the ability to manage a demanding workload and work independently.
• Knowledge of strengths‑based case management, tenant rights, and responsibilities.
• Ability to empower residents, establish appropriate boundaries, and support skill‑building and personal growth.
• Competence in record‑keeping, budgeting, data entry, and using Microsoft Office.
• Good work history demonstrating dependability, performance, and professional conduct.
• Ability to represent the YWCA professionally in internal and external meetings and presentations.
• Attend required meetings (e.g., COC, CES) and participate in subcommittees as requested.
• Valid NYS Driver’s License.

Classification: Salaried, 35hrs/wk

Salary range: $52,000