System Operator

Kapsch is one of Austria’s most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family‑owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Kapsch Traffic Com is seeking a highly motivated, detail‑oriented individual to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the TMC in Region
9. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all ITS elements, and be capable of independently following procedures and direction.

An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 9 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Reports directly to the Systems Operator III, Consultant Project Manager and the NYSDOT TMC Director.

None specified.

• Oral and written communication
• Computer/software skills, including MS Office applications and spreadsheets
• Ability to use roadway maps and knowledge of roadway elements, specifically local roadways
• Ability to work effectively with co‑workers, NYSDOT staff, and partner agencies

• Operations dispatching with agencies such as (list omitted)
• First responder or military experience
• TMC operations experience
• CCTV monitoring
• Customer service call center experience
• Management experience

• Strong organization and interpersonal skills
• Ability to perform with minimal supervision
• Ability to cope with stress and perform in a cooperative team environment with the client

• Fundamental typing
• Navigating a standard Windows‑based computer

Monday – Thursday, 10 PM – 6:30 AM

$24/hour plus benefits package

Kapsch Traffic Com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch Traffic Com is a drug‑free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation for any part of the application or interview process, please send an email to  to advise of the nature of your request along with your contact information.