Transportation Dispatcher

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position: Transportation Dispatcher

Reports to: Director of Transportation

Status: Full-time - Exempt

Yearly Salary: $65,000 - $75,000

• Possess a valid driver's license and ability to obtain a valid CDL with additional endorsements preferred.
• Consistently render the best customer satisfaction to the public, through a well-trained staff, and product availability.
• Must productively multitask and efficiently navigate industry specific software.
• Utilize various in-truck technologies to help in the prevention of inefficiencies or safety concerns.
• Promote a culture of safety on a daily basis through trainings, providing information and knowledge to employees about DEC and environmental safety measures and procedures; making sure employees follow all DOT, DEC and company compliance 100% of the time.
• Schedule loads while utilizing and maximizing available driver hours and loaded miles.
• Identify priorities; utilize available resources effectively to meet these priorities; anticipate change and/or problems and reallocate resources when necessary.
• Adjust forecasted loads based on sales and market trends.
• Communicate effectively with customers and drivers providing concise instruction or information.
• Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation.
• Manage and maintain daily exception report.
• Maintain the delivery drivers schedule and forecast workload.
• Maintain customer database with current information.
• Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.
• Conduct clear and concise communications with department managers, employees and customers.
• Must be able to remain in a stationary position 90% of the time.
• Adhere to company policies and procedures 100% of the time

• Take incoming customer calls and dispatch in a timely basis including after hours and weekends.
• Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and company wide policies.
• Schedule and coordinate all delivery calls as calls are received.
• Create dispatch ticket for all delivery requests and respond to all messages left overnight.
• Dispatch Drivers and debrief them after completion of each call.
• Compare driver timecards and work orders.
• Ensure the economic use of company supplies, resources and assets.
• Comply with company dress code 100% of the time.
• Maintain confidentiality 100% of the time in regards to customer and company information.
• Perform work functions within all safety guidelines at all times.
• Reports to work with minimal absenteeism or tardiness.
• Attend job related training and informational seminars as requested.
• Performs other job related activities and special projects as assigned.

• Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• 2-5 years industry specific experience preferred
• Possess a high school/vocational school diploma or G.E.D. and related certification.