Transport & Logistics Dispatcher

Essential Functions

• Possess a valid driver’s license and ability to obtain a valid CDL with additional endorsements preferred.
• Consistently render the best customer satisfaction to the public, through a well-trained staff, and product availability.
• Must productively multitask and efficiently navigate industry specific software.
• Utilize various in-truck technologies to help in the prevention of inefficiencies or safety concerns.
• Promote a culture of safety on a daily basis through trainings, providing information and knowledge to employees about DEC and environmental safety measures and procedures; making sure employees follow all DOT, DEC and company compliance 100% of the time.
• Schedule loads while utilizing and maximizing available driver hours and loaded miles.
• Identify priorities; utilize available resources effectively to meet these priorities; anticipate change and/or problems and reallocate resources when necessary.
• Adjust forecasted loads based on sales and market trends.
• Communicate effectively with customers and drivers providing concise instruction or information.
• Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation.
• Manage and maintain daily exception report.
• Maintain the delivery drivers schedule and forecast workload.
• Maintain customer database with current information.
• Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.
• Conduct clear and concise communications with department managers, employees and customers.
• Must be able to remain in a stationary position 90% of the time.
• Adhere to company policies and procedures 100% of the time

• Take incoming customer calls and dispatch in a timely basis including after hours and weekends.
• Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and company wide policies.
• Schedule and coordinate all delivery calls as calls are received.
• Create dispatch ticket for all delivery requests and respond to all messages left overnight.
• Dispatch Drivers and debrief them after completion of each call.
• Compare driver timecards and work orders.
• Ensure the economic use of company supplies, resources and assets.
• Comply with company dress code 100% of the time.
• Maintain confidentiality 100% of the time in regards to customer and company information.
• Perform work functions within all safety guidelines at all times.
• Reports to work with minimal absenteeism or tardiness.
• Attend job related training and informational seminars as requested.
• Performs other job related activities and special projects as assigned.

• Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• 2-5 years industry specific experience preferred
• Possess a high school/vocational school diploma or G.E.D. and related certification.