Collections Specialist

Responsibilities

Altec Capital Services, a division of Altec, is hiring a Collections Specialist in Birmingham, AL (Corporate Location).

This position focuses on collecting outstanding lease payments and working through customer service issues that relate to customer payments. Major responsibilities include the following:

• Respond to customer billing inquiries that affect payment of outstanding invoices.
• Perform audits on the customer's account and, if necessary, work with lease accountants to reconcile billing issues in a timely manner to expedite customer payments.
• Make courtesy calls to new clients to ensure timely payments and respond to "first bill" inquiries.
• Assist collections manager with coordinating equipment repossession efforts.
• Assist collections manager with third‑party collection firms who may be working on collecting receivables deemed "bad debt" by Altec Capital.
• Manage default deadlines and mail default notices to customers.
• Promptly contact customer upon receipt of returned checks or ACH due to non-sufficient funds.
• Document all communications with the customer in Lease Wave.
• Other duties as assigned.

• High School degree or equivalent (required).
• 3+ years of prior accounts receivable collections experience (required).
• Strong communication skills.
• Ability to work independently.
• Maintain company confidentiality.
• Customer service oriented.

Competitive pay which rewards performance.

Comprehensive benefits including Medical, Dental and Prescription Drug Program;
Retirement 401(k) Program;
Vacation and Holidays;
Flexible Spending Accounts;
Tuition Assistance Program;
Employee Assistance and Mental Health/Substance Abuse Program;
Life Insurance, Accidental Death and Dismemberment Insurance.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.