Billing Specialist

Birmingham, Alabama
- Full time
- In office
You notice when the numbers do not add up. Then you find out why.

An incorrect invoice can damage a client relationship. A missed charge can quietly cost the business thousands. You will own accurate, timely billing across managed IT services, cybersecurity solutions, software subscriptions, equipment, and projects, and take responsibility for getting the details right.

Position: Billing Specialist
Location: Birmingham, Alabama
Work arrangement: In office
Employment: Full time
Salary: $50,000-$60,000 annually, based on experience and qualifications

What You Will Own

• Monthly billing: Prepare, review, and issue recurring invoices accurately and on schedule.
• Client agreement accuracy: Maintain approved pricing, quantities, billing dates, and agreement changes in Autotask.
• Service and subscription changes: Verify additions, removals, renewals, and prorated charges against agreement terms.
• Equipment and project billing: Confirm orders, deliveries, milestones, and billable work are invoiced at the right time.
• Reconciliation: Compare Autotask, Quick Books, and vendor subscription reports; investigate anything that does not match.
• Missed billing: Identify unbilled services, products, and completed work and coordinate resolution.
• Client billing questions: Explain charges clearly, research concerns, and follow through on approved corrections.
• Accounts receivable support: Follow up on assigned past-due invoices, document commitments, and escalated unresolved balances.
• Process improvement: Document your work and help eliminate recurring errors and unnecessary manual steps.

You will work closely with Account Management, Service Delivery, Sales, and finance to keep billing accurate and issues moving toward resolution.

• Experience in billing, accounts receivable, or a related financial operations role.
• Strong attention to detail and the ability to manage recurring deadlines.
• Confidence reconciling records, researching discrepancies, and working in spreadsheets.
• Clear, professional communication about billing concerns and overdue payments.
• Initiative to ask questions, find missing information, and follow through without repeated reminders.
• Sound judgment with confidential financial and client information.

MSP, technology services, or subscription billing experience is strongly preferred. Autotask and Quick Books experience is a significant advantage.

• Invoices go out on time and approved changes appear in the correct billing cycle.
• Discrepancies are caught before they reach the client.
• Completed work does not sit unbilled.
• Billing questions have a clear owner and keep moving.
• Records show what changed, why it changed, and who approved it.

Performance is measured through billing accuracy, timeliness, responsiveness, and consistent follow-through.

This Role Is Not for You If

This role is not a fit if you assume the system must be right, need repeated deadline reminders, avoid direct conversations about money, consider forwarding an email to be resolution, or rush through work and leave someone else to catch mistakes.

Your work directly affects client trust, company revenue, and our ability to grow. You will improve processes, deepen your knowledge of MSP financial operations, and earn broader responsibility through strong performance. We value ownership, discipline, teamwork, and people who care about the quality of their work.

The Standard

The 10 Commandments are how we hire, review, and promote. The ones that matter most here include Own IT, Give a F
* ck, Finish Strong, and Take Pride in Your Name.

Do not assume the system is right. Reconcile the agreement, service record, vendor data, and approved changes.

A question is not resolved because it was forwarded. Track the answer, correction, and approval through completion.

Document what happened and improve the process so recurring errors become less likely.