Service Administrative Assistant

About the role

Service Administrative Assistant will assist in various administrative tasks related to our Service Department Operations. This includes but is not limited to closing work orders, preparing warranty claims for filing, and general office operations, ensuring smooth and efficient daily operations for the team. This role requires strong attention to detail, effective communication, and the ability to manage multiple tasks simultaneously.

• Monitor our digital communication system (Modern) daily for completed work orders by technicians, ensuring all relevant documentation is present for warranty claim filing.
• Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
• Submit, track, and follow up on warranty claims for corrections or RMA, ensuring all documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
• Assist the Service Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Education and Experience:

• Graduation from high school or GED equivalent. College degree a plus.
• 1-3 years of experience in administrative assistant, customer service and/or warranty operations.

Necessary Knowledge, Skills, and Abilities:

• Highly developed sense of integrity and commitment to customer satisfaction
• Must understand company objectives and possess the ability to make decisions and undertake actions which balance customer needs with company policies.
• Excellent organizational, analytical, problem solving, and decision-making skills.
• Excellent oral, written, and interpersonal skills
• Takes initiative, is flexible, and has strong attention to detail.
• Ability to solve problems and deal with a variety of variables in situations where only limited information exists.
• Proficiency in office software (Excel, Outlook, etc.).
• Attention to detail and ability to follow instructions accurately

• Employee Stock Ownership Plan (ESOP)
  - Certified Employee-Owned
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer