Front Office Specialist; Onsite

Position: Front Office Specialist (Onsite)
Job Description:

Front Office Specialist (Onsite)

Primary

Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview :

Could you be our next Front Office Specialist? Globe Life is looking for a Front Office Specialist to join the team!

The Front Office Specialist will be responsible for most aspects of the factory payroll computer system; will assist with burial policy claim invoices submitted by contract funeral homes; and will audit and ensure invoice checks payable to contract funeral homes are accurate. The position will work closely with the Shipping Department and provide customer service to insureds, families, and funeral homes;

will work closely with the industrial records department.

This is an on-site position located in Birmingham, Alabama.

What You Will Do:

Factory Payroll Administration:

* Administer all aspects of the factory payroll database and payroll system.

* Key and input daily factory work tickets and generate various factory payroll data recap worksheets.

* Analyze and input weekly payroll worksheets.

* Generate individual paychecks for Brown-Service plant employees pursuant to the collective bargaining agreement between Brown-Service Funeral Homes Co., Inc. and Workers United, Southern Region An Affiliate of SEIU.

* Provide to upper management weekly production numbers for wood and metal caskets as well as metal shells.

* Compute and provide the gross and net hours worked and gross and net pay for plant workers.

* Compute, file and pay all monthly, quarterly, yearly city, state, and federal taxes.

* Generate all required tax forms accurately (W-2, 1099, etc.) and ensure those forms are properly mailed to individual Brown-Service plant workers.

Burial/Merchandise Funeral Home Claim Invoices:

* Assist with keying and inputting in-state burial merchandise claim invoices into the computer invoice system received daily from Authorized Funeral Directors (Funeral Service Contract funeral homes) located throughout the state of Alabama.

* Assist with keying invoice totals for each funeral home at month end, which provides the total dollar amounts (service fees) payable before the 10th of each month pursuant to a long-standing class-action lawsuit and Funeral Service Contract.

* Balance and reconcile the invoice account to ensure payable check amounts and casket inventories for each funeral home are accurate.

Shipping/Delivery of Caskets:

* Work with and assist the Shipping Department regarding state-wide delivery of caskets.

* Obtain casket requests from received invoices and telephone calls from funeral homes.

* Transfer requests to internal shipping tickets and provide to the Shipping Department.

Customer Service:

* Answer telephone calls, respond to e-mails and faxes received from insureds, families and funeral homes.

* Work closely with the industrial records department in locating/verifying burial, vault and funeral expense policies.

* Utilize vast knowledge of the Company's Statistical computer file.

What You Can Bring:

* High School Diploma or GED.

* Certified Payroll Professional (CPP) designation preferred but not required.

* A minimum of 1-2 years of related experience in payroll administration, accounting, or administrative operations.

* Experience with payroll systems and database administration, including data entry, report generation, and system maintenance.

* Experience in accounts payable or invoice processing, including reconciliation and audit functions.

* Experience with customer service in a multi-channel environment (phone, email, fax).

* Knowledge of federal, state, and local tax filing requirements and deadlines for payroll-related taxes.

* Knowledge of company and department procedures.

* Proficiency with related computer systems.

* Experience working with union or collective bargaining agreements (preferred).

* Previous experience in the funeral services industry or insurance industry (preferred).

* Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

* Proficiency with payroll computer systems and database administration.

* Strong knowledge of payroll processing, tax filing, and compliance requirements.

* Understanding of collective bargaining agreements and labor relations.

* Expertise in invoice processing and account reconciliation.

* Excellent customer service and communication skills (phone, email, fax).

* Strong attention to detail and accuracy in data entry and financial calculations.

* Ability to work with multiple departments and coordinate logistics.

* Knowledge of funeral home operations and burial policy procedures.

* Proficiency with company statistical computer files and records systems.

Applicable To All Employees of Globe Life Family of…