Student Records Office Assistant

Position Summary

The Student Records Assistant is responsible for assisting the College’s Student Records Office with general front office functions, including but not limited to processing various records requests, maintaining the accuracy of academic records for current and former students, responding to requests via telephone, email, and in-person. Performs additional office duties, including financial-related office functions. Salary Schedule Placement:
Appropriate placement on Salary Schedule E4 05 ($34,298 -$51,793) based on experience.

• Assists with processing functions in the Records office on both campuses.
• Performs inquiry and input of student information in the administrative software (Banner) system as required.
• Maintains front office and front desk requests from students, including processing major changes, withdrawal, change of address/information forms, etc., via in-person, telephone, virtual or email.
• Utilizes the document imaging system Banner Document Management (BDM) to organize and maintain student records.
• Maintains and monitors official transcript requests via the Parchment system.
• Supports the department and students by greeting students, faculty, employees, and visitors, directing them to the appropriate offices or persons, providing phone assistance to students, responding to routine inquiries and messages, and routing calls.
• Assists in the daily operation of the office by contributing to the development of procedures for the accurate and efficient maintenance of student records.
• Processes financial requisitions.
• Prepares travel documents for the staff in the department.
• Maintains the finance dashboard in coordination with the Registrar.
• Assists with processing schedule changes, withdrawals, major changes, etc.
• Serves on college committees as assigned.
• Performs other job-related duties as assigned by the Registrar or appropriate administrator.

The Student Records Office Assistant may be expected to work a flexible schedule, which may include day, evening, night, and weekend hours. This job description and specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor.

• Bachelor’s degree required.
• Experience working with a CRM (Banner, People Soft), Microsoft Word, and Excel.
• At least two years of experience working in a high-volume, fast-paced area, student services, educational support service, or similar experience.

• Must have effective oral and written communication skills.
• Must have the ability to multitask, prioritize, and have good time management.
• Must have the ability to resolve issues associated with the work.
• Must be detail-oriented and possess good organizational skills.
• Must be flexible and adaptable.
• Must have an orientation for people and the ability to work with the public.
• Must be able to work a flexible work schedule to include days, evenings, nights, and weekends, when required.
• Must be able to work under pressure, deadlines and deal with stress.
• Experience with Ellucian Banner 9 or other Enterprise Resource Planning software is preferred.

• Must be able to sit for prolonged periods of time.
• Must be able to receive and direct a high volume of telephone calls and inquiries.
• Must be able to lift office supplies and equipment associated with the work up to 10 lbs.

• Applicants may apply sonstate.edu. For questions please contact the Office of Human Resources at .
• All application materials will become the property of the college. It is the sole responsibility of the applicant to ensure his or her application packet is completed. Only applications received during the period of this announcement will be considered. No previous application files will be transferred for consideration for this position.
• A complete application packet consists of: a cover letter, an online application, a current resume, a copy of relevant post-secondary transcripts…