Administrative Assistant

Administrative Assistant – Long Term Contract

$17–18 per hour

Birmingham, AL

Our growing partner is seeking a dependable and detail-oriented Administrative Assistant to support daily mail processing and workflow operations. This long-term temporary opportunity is ideal for someone who thrives in a fast-paced office environment and enjoys working with document management, customer communication, and administrative processes. This role will primarily support incoming and outgoing mail operations but may also assist with additional customer experience and workflow responsibilities as needed.

• Receive, review, process, and route incoming communications accurately and efficiently
• Monitor and process workflow queues, including mail imports, invoices, facsimiles, and document indexing
• Process incoming paper mail by date stamping, scanning, filing, and routing appropriately
• Assist with renewal application intake, document printing, and accurate routing procedures
• Process certified policy requests within established service standards
• Maintain document control and adhere to records retention and document destruction policies
• Communicate with customers as needed to clarify requests and determine appropriate action
• Recommend workflow improvements and assist with process efficiency initiatives
• Provide front desk and administrative support as needed

• High school diploma required
• Minimum two years of experience in a customer service, claims, underwriting, medical, or legal office environment
• Strong critical thinking, organizational, and time management skills
• Dependable with excellent attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Experience working with document management systems or workflow applications is a plus