Personal Assistant

Req  Function:
Business Operations Posting

Start Date:

18/06/2026

Posting End Date: 25/06/2026

Division:
Networks

Job Location:

G
-Birmingham-Three Snowhill Advertised Salary:
Competitive wth great benefits

Recruiter:
Luke Byrne Career Grade: TM3

Internal Closing Date: 25th June 2026

Key purpose of the role

This is a unique opportunity to directly support our BT leaders in the day to day running of their offices, the PA will be required to:

-Provide high quality secretarial and administrative support by running an efficient office focussing effort on achieving objectives.

The diary can constitute as much as 80% of your workload, when supporting more than one Leader, and its paramount to connect regularly to build a strong partnership and understand work styles and align on priorities to keep the flow of work going and ensure things happen at the right time, and in the right order.

It is important in a changing and challenging environment to adapt and establish new ways of working, pioneering change by sharing and introducing collaboration applications to provide support and services, in the office and remotely, simplifying processes and communication using digital technology and applications to achieve results.

Diplomacy and discretion in keeping sensitive strategic, commercial and personnel matters - confidentiality and trust is paramount. Ability to work with minimum of instruction, anticipate needs and takes the initiative without being prompted are essential.

Key Responsibilities Time Management and Meeting Planning Accountable for managing and prioritising your Leaders diaries, ensuring most effective use of time, and creating adequate breaks, prep and task time.

Able to filter and prioritise requests, solve conflicts and delegate where appropriate; creating a reference library of prioritisation and meetings that can be delegated.

Integrate and synchronise personal commitments and actively seek these out for the full year.

Instigate regular office meetings to plan ahead and discharge actions and  creative in using the calendar and creating reminders for completing tasks; team leave and attendance; apologies sent for meeting; storing meeting papers; adding travel time and importantly keeping slots free so that another PA can see Outlook  and manage every aspect of travel itinerary (including venue bookings) anticipating all needs, ensuring cost effectiveness and compliance

Meeting Preparation Works with content owners on coordinating and preparing meeting papers (at least 48hrs in advance) and builds in prep time where required.

Sets the process for reading papers (e.g. store in calendar, print, diary time).Strong at using Microsoft Word and PowerPoint as necessary to create and edit agendas, slides, briefing papers.

Prompts when overrunning / late for next meeting

Email Screening Develops processes to ensure urgent or timebound emails are dealt with and actions completed.

Responds to routine emails and delegates as appropriate. Regularly scans and cleans up Junk folders.

Stakeholder Management & Collaboration Develops great working relationships with stakeholders agreeing ways of working and regularly connecting to align on priorities and build understanding.

Take responsibility for continuous learning and agreeing personal development

Develops and maintains internal and external relationships to improve impact across the business

Creates a PA support network for providing holiday cover and seeks out opportunities to cover EA role.

Offers advice when requested for a single decision, making recommendations for or against.

Uses knowledge of best practice to collaborate with peers across the business in different ways.

Communications / Engagement Co-ordinates all people calls/webcasts/events working with content owners on preparing agenda and  engagement & visibility plans including virtual.

Technology Develops knowledge and skills of new technologies and how they are used in BT.Stays up to date on digital technology and applications making time for training and seeking out best practice.

Proficient in O365 and IT applications and setting up Teams channels for chats, meetings, and collaboration.

Advanced knowledge and…