Revenue Officer; On-Site

Job Summary

A Revenue Officer is responsible for delivering high-quality customer service and accurate data entry. This role involves supporting taxpayers through phone calls, emails, and correspondence related to local business licenses and sales and use tax online systems.

• Handle a high volume of inbound and outbound phone calls, providing clear and concise information to taxpayers.
• Offer online support to taxpayers, addressing inquiries and resolving issues promptly.
• Communicate effectively through email, drafting correspondence and responding to inquiries.
• Accurately enter and update data in relevant systems, ensuring data integrity.
• Meet deadlines with minimal supervision, managing time efficiently.
• Perform other duties as assigned.

• Minimum of 1-2 years of experience in an office environment with significant inbound and outbound phone responsibilities.
• At least 3 years of customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with business tax requirements in Alabama, California, Louisiana, Georgia, and Texas is advantageous.

• Strong interpersonal skills with the ability to communicate effectively with customers and colleagues.
• Proficient in 10-key typing with a speed of 10,000+ keystrokes per hour.
• Keen attention to detail, capable of proofreading correspondence and identifying errors.
• Ability to read and interpret city and county tax ordinances.
• Competence in preparing routine correspondence with minimal guidance.
• Strong mathematical skills, including performing basic computations using calculators or spreadsheet software.
• Problem‑solving abilities to satisfactorily resolve routine situations based on supervisor’s guidance or established instructions.

• The noise level in the work environment is usually moderate, typical of an office setting.
• The employee will work at an individual workstation, utilizing a telephone and computer.

• Must be able to remain stationary for most of the day.
• Constant operation of a computer and other office productivity machinery, such as a printer or copy machine.
• Occasional movement within the office to access files or office equipment.
• Frequent communication via telephone, requiring clear and effective speech.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non‑disqualifying physical handicap, and age.