Lock Box Supervisor; On-Site

Job Summary

Responsible for monitoring and scheduling day‑to‑day operations, workflow and personnel of the Lock Box staff.

• Supervise staff of up to 5 team members.
• Manage day‑to‑day operations of Lockbox department and staff. Directs and implements Lockbox focused operations.
• Identify and implement procedural changes within Lockbox department.
• Ensure the quality of Lockbox processing and taxpayer services to provide high‑quality taxpayer support.
• Respond to taxpayer questions and correspondence while maintaining quality service.
• Work in conjunction with other departments to coordinate RDS processing taxpayer service functions.
• Supervise the daily pick‑up and drop‑off mail to/from USPS, UPS, and Fed Ex, including processing and distribution; accurately prep batches; distribute/ process faxes and the General Voicemail Box; track volume and assign mail, letters and projects.
• Ensure check deposits have been scanned to bank timely, or taken to the bank as necessary, approved and verified.
• Oversee mail room, supply room, break room, reception, conference rooms and storage room upkeep. Manage stocking and ordering of supplies. Assist in ordering and setting up luncheons and events.
• Prepare and process necessary expense reports.
• Coordinate Shred‑it pick‑up schedule as well as follow retention schedules for document destruction.
• Communicate and coordinate machine maintenance as required.
• Ensure Iron Mountain retention batch boxes are maintained.
• Provide management with daily/weekly/monthly reports of audits and findings.
• Perform other duties as assigned.

• Associate degree or equivalent amount of related experience – preferred.
• 2+ years in an office environment – preferred.
• 1+ year prior supervisory experience with 3+ team members – preferred.

• Strong interpersonal skills and ability to speak effectively with clients and employees.
• Ability to proofread correspondence, detect and correct errors.
• Ability to prepare routine correspondence and replies for signature with minimal guidance.
• Ability to perform basic math computations using an online or desktop calculator, or by creating calculations in spreadsheets.
• Ability to satisfactorily resolve routine situations based on manager’s guidance or written or verbal instructions.
• Proficient knowledge of operating all mailroom/office machines.
• Proficient in MS Word, Excel and Outlook.
• Alabama Sales and Use tax knowledge – preferred.

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

• Must be able to lift boxes up to 50 lbs. (Maintaining Iron Mountain records).
• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non‑disqualifying physical handicap, and age.